Missing payments

Trade Me account top-ups

• Allow 2-3 business days for direct credit top-ups to show in your Trade Me account.
• If it’s been more than three business days, get in touch with us below.

Ping

Payments

• When a buyer pays with Ping, their payment will show in the seller's Ping account instantly – we’ll also notify the seller via email.
• Occasionally, as part of our fraud detection techniques, the payment may be delayed for review.  
• If that’s the case, we’re likely waiting for more information from the buyer – we’ll notify the seller via email.

Transfers out

• Transfers requested before 2:45 pm are sent to your bank that evening. This can take 1–2 days to process.
• In some cases, we need to verify the transaction. If we need more info from you, we’ll email you to let you know.
• If you’ve transferred out to an old bank account that’s now closed, the funds will bounce back to your Ping balance. Timeframes can vary, depending on bank processing times.

Afterpay

• Payments received via Afterpay are automatically paid into the seller's registered bank account. This can take 1-2 business days to process.
• If you’ve transferred out to an old bank account that’s now closed, the funds will bounce back to your Pay Now & Afterpay account. We’ll notify you via email.
• Refunds to buyers are processed by Afterpay – contact them for help with a missing or delayed refund.