Buyer Protection

If you buy a Marketplace item using Ping, Pay Now or Afterpay, and it doesn’t turn up, or isn't as described – Buyer Protection can help.

Look out for this on Marketplace listings:

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How it works

1. Contact the seller

The vast majority of sellers will resolve any issues in a timely manner. Let them know what's wrong, and work with them to sort things out.

2. Not resolved? We can help

If you can't sort things out with the seller, file a dispute report within 30 days of buying the item if:

    • the item hasn't been delivered by the seller ('non-delivery');
    • is materially different from what the seller described in the listing ('not as described'); or
    • has stopped functioning as it should within a reasonable timeframe ('faulty goods').


3. Getting a refund

Once a report has been filed, we'll review the details and consider your situation. Our team will keep you up to date on your case via email. If you meet the criteria and everything checks out under our policy, we can refund your purchase.

For more info, see our full Buyer Protection policy.

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Find out how our Buyer Protection policy works.


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