Problems completing a trade

If you're a seller, and you need a hand getting in touch with the buyer we can help.

We want to know if:

  • you haven’t heard from the seller
  • you haven’t received the item/service 
  • you’ve received the item/service and it was faulty
  • you’ve received the item/service and it’s not as described.

Get in touch, and we’ll work with you and the seller to try and resolve the issue. 

Trade Me doesn’t have the legal standing to force the seller to complete the trade. If you believe the trade should go ahead – reach out to the Disputes Tribunal for help.

If you want to dispute unfair feedbackwe can help.


Sometimes trades don't work out – we can help if you're having issues completing a trade.

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