Contacting the seller

  Did you know?   We've launched Trade Me Messages – a brand new way to quickly and easily contact the seller.   Learn more

Having trouble contacting the seller? We can help


When you purchase an item, we'll send you the seller's email address in case you need to get in touch.

You can also access their details within 45 days from your Won items.

Send your delivery address online

  1. Head to 'My Trade Me'.
  2. Select 'Won', then select your purchase.
  3. Under 'next steps', select 'Send delivery address'.
  4. Select your delivery address, or add a new one, then select 'Send delivery address'.
  1. Tap 'My Trade Me' profile-framed.
  2. Tap 'Won' trophy-tick, then tap your purchase.
  3. Tap 'Delivery address', then enter your details and tap 'Done'.
  1. Tap 'My Trade Me' profile-framed.
  2. Tap 'Won' trophy-tick, then tap your purchase.
  3. Tap 'Delivery address', then enter your details and tap 'Done'.

If you haven't provided your delivery address or paid online, you’ll need to contact the seller within two working days of the listing closing.

Cancelling a trade

Trades should only be cancelled if there's an agreement between the buyer and seller. If you need to cancel a trade, please contact the seller to explain why. 

If the seller agrees to cancel, they can get their fees back online

If they don't agree to cancel, the trade must be completed.

We'll show you how to contact the seller, and what to do if you can't get hold of them.


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