Set up an authenticator app

What's an authenticator app

An authenticator app is an application on your phone that generates secure, time-sensitive login codes. Because the codes are generated directly on your device rather than being sent over a network, it's a very secure way to protect your account.

Get an authenticator app

To set up MFA on Trade Me, you’ll need to download an authenticator app from your phone's app store. 

The authenticator apps we recommend are:

• Google authenticator
• Microsoft authenticator
• Authy 

After you download one, you're ready to set up MFA.

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Set up MFA with an authenticator app

To set up multi-factor authentication (MFA) with an authenticator app:

1. Log in to trademe.co.nz on your browser (Setting up MFA isn’t available in the iOS app or Android app).

2. Go to My Trade Me.

3. Under ‘Update my details’, select Manage multi-factor authentication.

4. Open a new tab in your browser or use your email app to find a confirmation code in your inbox. Don’t refresh trademe.co.nz or completely close your Trade Me app to check your email. If you do, we'll send another code.

5. Enter the code from your email.

6. Under 'Add more backups' select Authenticator app.

7. If you haven’t already, download a third-party authenticator app on your phone from the Apple app store or Google Playstore. After it’s downloaded, select Continue on the Trade Me website.

8. Open your authenticator app and scan the QR code from the Trade Me website. 

9. Enter the code from your authenticator app.

10. Select Done.

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Remove authenticator app

If you want to turn off the authenticator app entirely:

1. Log in to trademe.co.nz on your browser (Setting up MFA isn’t available in the iOS app or Android app).

2. Go to My Trade Me.

3. Under ‘Update my details’, select Manage multi-factor authentication.

4. Under 'Add more backups' select Authenticator app.

5. Select Remove Authenticator app authentication. 

6. Select Continue to confirm. 

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