Internal JSON
{
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{
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],
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},
{
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],
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{
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"text": "All Community Watch reports are reviewed by our expert team.\n<br>\n<br>\nIn your report, please give as much detail as you can. Most members include specific info to let us know how and why a listing breaches our terms or policies, along with any evidence.\n<br>\n<br>\n<a href=\"https://help.trademe.co.nz/hc/en-us/articles/360007264611-Reporting-listings\">Learn more</a>\n<br>\n<br>\nIf you need a hand with something else – <a href=\"https://help.trademe.co.nz/hc/en-us/requests/new?ticket_form_id=360000518892\">get in touch</a>."
}
},
{
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"text": "Keep an eye out for posts later in the week answering your Qs on Community! <br> <br> Please have the <a href=\"https://help.trademe.co.nz/hc/en-us/community/posts/4411330649869\">Community Guidelines</a> in mind when popping through your questions"
}
},
{
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"text": "Make sure you've read and agreed to the <a href=\"/hc/en-us/articles/12310422077721\" target=\"_blank\" rel=\"noreferrer noopener\">direct debit conditions of authority</a> by ticking the box before submitting this form."
}
},
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"subject": "Report a listing purchased from a scammer",
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"call_to_action_heading": "Received something suspicious?",
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{
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],
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"text": "If you've clicked any links in a dodgy email, or have provided any personal info, let us know right away."
}
},
{
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"subject": "Report viewing a listing from a scammer",
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{
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}
],
"infobox": {
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"text": "If you've clicked any links in a dodgy email, or have provided any personal info, let us know right away."
}
},
{
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"subject": "Report Q&A from a scammer",
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{
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}
],
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}
},
{
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{
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}
],
"infobox": {
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"text": "If you've clicked any links in a dodgy email, or have provided any personal info, let us know right away."
}
},
{
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"subject": "Trouble logging in",
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"call_to_action_heading": "Need more help?",
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"request_description_title": null,
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{
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},
{
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},
{
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"value": "help_tech_issues_troubleshooting_trouble_logging_in"
}
],
"infobox": {
"type": "primary",
"text": "This is best sorted over the phone. Leave us your details, and we'll be in touch to get you logged in."
}
},
{
"id": "fc7ac7a8-40d2-11f0-b8c5-5b6488a8874c",
"zendesk_form_id": 12841043797391,
"subject": "Request an account summary",
"subtitle": "We'll send you the data as an Excel (.xlsx) file.",
"call_to_action_heading": "We can send you old or bulk account information.",
"call_to_action_link_text": "Request an account summary",
"log_in_required": true,
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{
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{
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},
{
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"value": "help_manage_account_mtm_request_an_account_summary"
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],
"infobox": {
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"text": "<h3>Just so you know</h3> <p>Buyer and seller details can't be provided here.</p> <p> If you need help with a trade, visit our <a href=\"/hc/en-us/sections/360001599851\">Buying</a> or <a href=\"/hc/en-us/sections/360001600351\">Selling</a> sections. </p>"
}
},
{
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"subject": "Account registration",
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"call_to_action_heading": "Need more help?",
"call_to_action_link_text": "Contact us",
"log_in_required": false,
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},
{
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"value": "help_managing_your_account_section_registering"
}
],
"infobox": {
"type": "primary",
"text": "<h3>Can't find your confirmation email?</h3> <p>It might be in your junk/spam folder.</p>"
}
},
{
"id": "a4937748-40d3-11f0-8a2f-c7edccf696fd",
"zendesk_form_id": 12841043797391,
"subject": "Job Profile",
"subtitle": null,
"call_to_action_heading": "Need more help?",
"call_to_action_link_text": "Contact us",
"log_in_required": true,
"request_description_title": null,
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{
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{
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"value": "help_manage_account_profiles_complete_your_jobs_profile"
}
],
"infobox": {
"type": "primary",
"text": "<h3>Tip</h3> <p>Manage your CVs, documents and your Job Profile from <a href=\"https://www.trademe.co.nz/MyTradeMe/Default.aspx\">My Trade Me</a>.</p>"
}
},
{
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"subject": "Receiving Trade Me emails",
"subtitle": null,
"call_to_action_heading": "Need more help?",
"call_to_action_link_text": "Contact us",
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"request_description_title": null,
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{
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{
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{
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"value": "help_manage_account_settings_update_email_preferences"
}
],
"infobox": {
"type": "primary",
"text": "<p>To choose which emails we send you, head to:</p> <p>– <a href=\"https://www.trademe.co.nz/MyTradeMe/EmailOptions.aspx\">Email preferences</a></p> <p>– <a href=\"https://www.trademe.co.nz/MyTradeMe/Favourites.aspx\">Favourites</a></p>"
}
},
{
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"zendesk_form_id": 12841043797391,
"subject": "Closing an account",
"subtitle": null,
"call_to_action_heading": "Need more information about closing your account?",
"call_to_action_link_text": "Contact us",
"log_in_required": true,
"request_description_title": null,
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{
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{
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{
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"value": "help_manage_account_mtm_close_your_account"
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],
"infobox": {
"type": "primary",
"text": "<p><b>Chat to Tautoko Bot to close your account</b></p> <p>To start a chat, head to the <a href=\"https://help.trademe.co.nz/hc/en-us/articles/360007000092-Close-your-account\">close your account page</a> and look for the icon in the bottom right corner.</p>"
}
},
{
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"subject": "Authenticating your account",
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"call_to_action_heading": "Need more help?",
"call_to_action_link_text": "Contact us",
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"request_description_title": null,
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{
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"value": "help_manage_account_mtm_authenticate_your_account"
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],
"infobox": {
"type": "primary",
"text": "<p>Top ups made by internet banking can take a few business days to process.</p> <p>Topped up your account but can't see it? <a href=\"https://help.trademe.co.nz/hc/en-us/articles/360007001292-Missing-payments\">Let us know</a>.</p>"
}
},
{
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"zendesk_form_id": 12841043797391,
"subject": "Managing saved payment methods",
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"call_to_action_heading": "Need more help?",
"call_to_action_link_text": "Contact us",
"log_in_required": true,
"request_description_title": null,
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{
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"value": "help_manage_account_mtm_save_payment_methods"
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],
"infobox": {
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"text": "<p>Saved payment methods are stored in your <a href=\"https://www.trademe.co.nz/MyTradeMe/Ping\">Ping account</a>.</p>"
}
},
{
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"subject": "Updating your account details",
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{
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{
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"value": "help_managing_account_update_change_email_address"
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],
"infobox": {
"type": "primary",
"text": "<h3>Want to change your personal username?</h3> <p><a href=\"https://www.trademe.co.nz/a/my-trade-me/profile/edit-username\">You can do this online</a>.</p> <h3>Want to change other details?</h3> <p><a href=\"https://www.trademe.co.nz/a/my-trade-me\">You can do this online</a>.</p>"
}
},
{
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"subject": "Privacy request",
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"call_to_action_heading": "Want to make a privacy request?",
"call_to_action_link_text": "Contact us",
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{
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{
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"subject": "GST and Trade Me",
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"call_to_action_heading": "Need more help?",
"call_to_action_link_text": "Contact us",
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{
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{
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{
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"value": "help_manage_account_mtm_gst_receipts"
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],
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"text": "<p>Buyers can find a link to their GST receipt on their sale confirmation email.</p> <br> <p>If you need a summary of your account charges for tax reasons – <a href=\"https://help.trademe.co.nz/hc/en-us/articles/360026648112-Account-summaries\">request an account summary.</a></p>"
}
},
{
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"subject": "Dispute feedback",
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"call_to_action_heading": "Need us to review feedback?",
"call_to_action_link_text": "File a report",
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{
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{
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"value": "help_buying_and_selling_feedback_dispute_feedback"
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],
"infobox": {
"type": "primary",
"text": "<h3>Want to change feedback you placed?</h3> <ul> <li>You can update feedback you placed about another member. Find out how to <a href=\"https://help.trademe.co.nz/hc/en-us/articles/360007000572-Edit-or-remove-feedback\">edit or remove feedback</a>.</li> </ul> <br> <p><strong>Note:</strong> We won’t review feedback for trades that happened over 45 days ago. </p>"
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},
{
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"subject": "Request a new username for your in-trade business account",
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"call_to_action_heading": "Want a new in-trade username?",
"call_to_action_link_text": "Contact us",
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{
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"value": "help_managing_account_update_change_username"
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],
"infobox": {
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"text": "<h4>Want to change your personal username?</h4> <p>You can do <a href=\"https://www.trademe.co.nz/a/my-trade-me/profile/edit-username\"> this online</a>.</p>"
}
},
{
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"subject": "Cool auction nomination",
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"call_to_action_heading": "Found a cool listing?",
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"subtitle": "You must enter your personal details for the complaint to be valid. With your consent, we can send your contact information to the author of the content. This may help you resolve your complaint directly with the author. You do not need to consent to releasing your contact information. Your complaint may be sent to the author of the content.",
"call_to_action_heading": "Have you received harmful digital communication?",
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"text": "<p>Your complaint will be taken seriously. Please tell us how the content is unlawful, and has caused harm.</p> <br> <p>If you're wanting to report feedback you've received – <a href=\"https://help.trademe.co.nz/hc/en-us/requests/new?ticket_form_id=12841043797391&id=8c919c5b-40d5-11f0-add5-f116b20cb9ad\">find out how</a>.</p>"
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"subject": "Reporting inappropriate behaviour",
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"call_to_action_heading": "Received abusive or seen inappropriate behaviour?",
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"text": "<h4>Looking for something else?</h4> <ul> <li><a href=\"https://help.trademe.co.nz/hc/en-us/requests/new?ticket_form_id=12841043797391&id=\">Dispute feedback for a trade</a>.</li> <li><a href=\"https://help.trademe.co.nz/hc/en-us/requests/new?ticket_form_id=12841043797391&id=60ba9769-40d8-11f0-8a2f-bbbb22660c77\">Report an IP breach as a rights holder</a>.</li> <li><a href=\"https://help.trademe.co.nz/hc/en-us/articles/360007264611-Reporting-listings\">Report an inappropriate listing</a>.</li> </ul>"
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"subject": "Get help with a success fee refund",
"subtitle": "If you’re a casual seller and sold your item on or after 10 March 2026, you won’t pay any success fees. This means you don’t need to apply for a success fee refund.",
"call_to_action_heading": "Need more help?",
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"text": "<p><b>Chat to Tautoko Bot to get help with your success fee refund.</b></p> <p>Tautoko Bot can:</p> <ul style=\"list-style-type: circle; padding-left:8px\"> <li>Apply for a success fee refund on your behalf </li> <li>Apply for a success fee refund for you if your listing closed more than 40 days ago.</li> <li>Review your request if we denied your refund and you think it should have been granted.</li> </ul> <br><p>To start a chat, look for the chat icon in the bottom right corner of this page.</p>"
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"subject": "Marketplace fees",
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"text": "<p>\n <strong>Goodbye Success Fees</strong><br>\n From 10 March 2026, we removed the 7.9% Success Fee for casual sellers on Marketplace. \n <a href=\"https://help.trademe.co.nz/hc/en-us/articles/15025966670991-Big-changes-for-Trade-Me-Marketplace\">Learn more about this change</a>\n</p>"
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{
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{
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"text": "<h4>If there's a pick-up issue, or you need to cancel, contact the courier directly:</h4> <ul> <li>Aramex: 0800 327 8929</li> <li>NZ Post: 0800 268 743</li>"
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{
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{
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],
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"text": "<h3>Tip</h3> <p>If an item is lost or damaged in transit, the person who organised the shipping (usually the seller) needs to lodge a claim with the courier.</p>"
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},
{
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],
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"text": "<h3>Can't find your unsold item?</h3> <p>Listings are archived 45 days after closing. If you have the listing number handy, pop it into the search bar on <a href=\"https://www.trademe.co.nz/\">Trade Me</a>.</p>"
}
},
{
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"subject": "Statutory Declaration",
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"call_to_action_heading": "Need to request a member's details?",
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],
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"text": "If you're a buyer wanting to request the seller's details and haven't <a href=\"https://help.trademe.co.nz/hc/en-us/requests/new?ticket_form_id=12841043797391 &id=89dd82d3-40e1-11f0-8a2f-d31853db3f3f\">filed a dispute report</a>, please do so prior to filling out a statutory declaration form."
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},
{
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"subject": "Selling alcohol on Trade Me",
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"call_to_action_heading": "Want to sell alcohol on Trade Me?",
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{
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],
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"text": "Make sure you've read and agreed to the <a href=\"https://help.trademe.co.nz/hc/en-us/articles/4458761158041-Beer-wine-spirits-policy\">Beer, wine and spirits policy</a> by ticking the box, and attaching a copy of your off-licence certificate, before submitting this form"
}
},
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"subject": "Using favourites",
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{
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"subject": "Your Watchlist",
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{
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