Service Fee experiment
Learn more about the Service fee experiment and why you might see a fee when you buy something on Trade Me.
Learn more about the Service Fee and why you might see a fee when you buy something on Trade Me.
Why we’re doing this experiment
We’re experimenting with a Service Fee for buyers who pay with Ping on casual seller listings in the Home & Living and Clothing & Fashion categories from 12 February to 22 February.
This experiment is happening at the same time as a free selling promotion to celebrate the release of our seventh Circular Economy Report. During the promotion, we’re removing Success Fees for casual items in Home & Living and Clothing & Fashion.
Running the experiment at the same time as the free selling promotion helps us learn how we can stock the site with more great products.
Who’s in the experiment
The experiment includes all buyers making purchases via Ping in the Home & Living and Clothing & Fashion categories. The fee does not apply to listings from professional sellers.
Ping on every listing
As part of the free selling promotion, casual sellers must include Ping on their Home & Living and Clothing & Fashion listings. They can also add cash or Afterpay as other payment options. Bank transfers are not supported during the promotional period.
What the service fee covers
The Service Fee helps keep our platform operating and means we can continue to offer local support.
How much is the service fee?
The Service Fee is calculated based on the purchase price, not including shipping. The fee is paid to Trade Me and will show up on the buyer’s account statement.
How long will the experiment last
The experiment will run at the same time as our free selling promotion to celebrate the Circular Economy, from 12 February to 22 February.
Download the latest app
For the best experience, make sure to download the latest version of the Trade Me app. Updating to the latest version can resolve errors you may see while listing or purchasing.
- For iOS devices: Trade Me iOS app
- For Android devices: Trade Me Android app
Give us feedback
We want to know what you think. While we can't reply to everyone, our team reads all your comments to understand what's important to you.
To share your thoughts, select Tell us what you think at the bottom of our website.
To give us feedback from the iOS app:
1. Go to My Trade Me.
2. Select Profile & Account.
3. Select About Trade Me for iOS.
4. Select App feedback then submit your feedback.
5. Your feedback will go to our teams to review and take on board for future changes.
To give us feedback from the android app:
1. Go to My Trade Me.
2. Select Profile & Account.
3. Select About Trade Me for Android.
4. Select App feedback then submit your feedback.
5. This will go to our teams to review, and take on board for future changes.