Non-delivery scams
Scammers take over established Trade Me accounts to trick buyers into purchasing items that don't exist.
Scammers take over Trade Me accounts to trick buyers into purchasing items that don't exist. Learn how to stay safe as a buyer and protect your own account.
How non-delivery scams work
- A scammer targets an established Trade Me account and steals the password, usually through a phishing email or text.
- Once they have access, they create fake listings and only offer bank transfer as a payment option. An established account with positive feedback and trading history gives the scammer credibility with buyers.
- An unsuspecting buyer wins the listing and pays the scammer's bank account directly.
- The scammer keeps the cash and never sends the item.
Stay safe as a buyer
It can be hard to spot a compromised account, but there are ways to protect yourself.
Look out for suspicious listings
If a deal seems too good to be true, it probably is. Scammers often list items at very low prices to make a quick sale.
Take your time
Scammers love to rush buyers into making their payments immediately so they don’t miss out. Our expectation is that buyers respond to seller emails within two working days and pay for goods purchased within a week of receiving payment details.
Purchase through Ping or Afterpay
If you use bank transfer, there's very little that can be done if you've paid a fraudster for a non-existent item. Instead, paying with your debit or credit card through Ping or Afterpay is the way to go.
When you use these, you’re covered by our Buyer Protection policy. If your item doesn’t arrive or isn't as described, we can help with a refund of up to $2,500.
Report a suspicious listing
If you think a listing is a scam or an account has been hacked, select Report this listing at the bottom of the listing page to let us know. Learn more about Community Watch.
Protect your Trade Me account
Preventing scammers from getting your details is the best way to stay safe.
Use multi-factor authentication (MFA)
MFA adds an extra layer of security. We recommend using an authenticator app to generate one-time codes when you log in. Find out how to set up and manage multi-factor authentication.
Create a strong password
Avoid using personal info like your name or birthday. A strong password is long and includes a mix of letters, numbers, and symbols. Netsafe has more tips about how to choose a good password.
Watch out for phishing emails and messages
Scammers often pretend to be from Trade Me or other recognisable organisations to steal your login details. Remember, we'll never ask you for your password. Learn more about phishing emails and messages.
What to do if someone takes over your account
If a scammer takes over your Trade Me account:
- Tell us right away. We can restrict the account to stop further scams and help you get access back. Contact our Support Experience team
- Update your other passwords. It’s possible the scammer gained access through a phishing email or message. We recommend updating your other account passwords, like your email inbox and internet banking.