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Problems with payments(optional)

Which account or balance would you like help with?

What payment type do you need help with?(optional)

How was the payment made? E.g internet banking/debit card(optional)

What date did you make the payment?(optional)

What was the total amount of the payment?(optional)

What references were attached to the payment?(optional)

How much would you like refunded?(optional)

Your bank account details(optional)

We aim to refund the amount to the original payment method. If this method is no longer valid, we'll send the amount to this account.

Amount of the charge(optional)

Date of the charge(optional)

First 6 numbers of the card that has been charged(optional)

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Last 4 numbers of the card that has been charged(optional)

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First name(optional)

Last name(optional)

Organisation(optional)

Day time phone number(optional)

Desired outcome(optional)

Listing number or URL of the listing(s)(optional)

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Recent Conversation ID(optional)

(ii) App name(optional)

(ii) Device OS(optional)

(ii) Device OS version(optional)

(ii) Device name(optional)

(ii) App version(optional)

(ii) Logged in to App(optional)

(ii) Locale(optional)

Payments and money section(optional)

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