hi: I just want to provide updates, so finally, the seller refunded me $80 cos the earrings are just costume earrings not 9ct earrings as he described, (I paid $348 for the necklace & earrings set). This is the not the best result , however, I reached the agreement with the seller, I really hope Trademe can be more helpful in the future if the buyer paid with Ping, especially when the item is so obvious not as described.
Hi S & Simon: Thank you for your support, seller CONFESSED in his last email : the earrings are NOT gold at all. the original listing is 9ct gold & coral necklace & earring set jewellery and listed the weights :20.19 grams( the weight is including both the earrings & necklace), this is clear enough the seller is selling both the necklace & earrings as 9ct gold jewellery and it turns out the earrings are just costume earrings, not 9ct gold at all! isn't it obvious not as described?
I would like to provide updates, why my comment showing pending status?
Hi: So yesterday I emailed the seller again , told him the Trademe dispute still in process, and I believe the Trademe will get into this dispute eventually and the buyer also been protected by Fair Trading Act(FTA) and Consumer Guarantee act (CGA) from IN TRADE seller, and seller replied he accept some of the earrings part may not be 9ct gold, which is NOT true, cos the whole earrings been confirmed by jeweller are just costume earrings, not even one piece of the metal part is 9ct gold, and the original listing ' stunning old antique 9ct gold &coral jewellery necklace& earrings set jewelle...
hi S: Thank you so much for those advices, cos I purchased the item more than a month ago, today I saw the original listing disappeared from the item I won listings, however I still have screenshots of all the record, I hope Trademe can still process the refund even not able to see the original listing ? linda
hi Callum: as I told S, I emailed Trademe again and got an automatic email said will reply to me in 48 hours, but has been more than four business days, still no one get back to me, is anyway can get Trademe moderators attention to help me with my dispute?
Hi S: I emailed Trademe again and got an automatic email said will reply to me in 48 hours, but has been more than four business days, still no one get back to me, anyone can help me in the community so Trademe can get back to me? Linda
Hi Callum: I am very experience with jewellery myself as I own hundreds of 9ct gold jewellery myself, 9ct doesn't always has to be hallmarked , can sometimes even darken, but 9ct won't get rusty or fading, if have silver color metal underneath yellow color metal , it is gold plated or just costume jeweller, I did take them to jeweller to confirm, and jeweller confirm the earrings are NOT 9ct and is just costume jeweller , any offical document will cost $100, but is very very obvious the earrings are fake, cos is rusty and has silver color metal underneath .
hi Callum: I really hope Trademe can solve this issue, I purchased the necklace and earrings as a gift for my mom, they are expensive cos they supposed to be 9ct gold, but they are fake and look cheap. I contacted Trademe a few times already, they supposed to get back to me in four weeks, I don't understand, how can they not keep their promise to get back.
Hi S: I already won and paid and received the necklace and earrings set,is not an active listing anymore, if they are not 9ct gold as described, how to report the seller? I purchased other items from the seller before, they are not all fake, some is 9ct gold, so I am not sure their current 9ct gold listings are real or not, can't tell from the pictures. I only know this purchased, the necklace and earrings are NOT 9ct as described, at least the earrings are not and metal on the necklace is darken too.