Thanks for your advice Greg. I will send it back to them today. I'm guessing I'm going to get a reaction as he was already getting wound up!!
Some good advice there thanks Callum. The product is not faulty but i was going above and beyond to keep him happy but was expecting it to be returned in a saleable condition. The negative feedback issue is definitely skewed against traders and is very frustrating to those of us who do our best to try to offer a reputable service but as you said i will wait and see how it plays out. thanks again.
Hi I had a buyer contact me 3 days after purchasing an item. '' thanks for the quick service but the item is not as good as i thought it would be so i wish to return it please'' I responded to say that I would refund once I had received it and had a chance to check the item. 9 days later the item is returned and left at my front door. The items were supplied in the original manufacturers cardboard packaging however the items have been returned as loose items and not packaging. When i inquired where was the packaging his response was ''i don't have it'' If the item was returned in a salea...