Thanks guys.Appreciate the support.
We Did put a neutral feedback on the Other faulty item we bought off them, which they Also told us we were using it incorrectly (despite the three videos we sent and despite the information provided in the listing), until finally admitting we were right and offering us a refund. Considering the overall way we've been treated both times I think 1 negative feedback is pretty warranted.
The video and info did not resolve the issue. It just showed and explained that the lamp would remain upright If used at certain angles. They also did not initially offer me a refund. After posting the review they resent the same video and info until they later finally admitted that we were correct and the listing was unclear.
Thank you for the info.I'll contact TradeMe tomorrow morning.
We purchased a lamp which stated "can be rotated 360, the bracket can be adjusted by 180."Once received and set up we found it could only be set at certain angles otherwise it would fall over due the the base not being big enough or heavy enough. After complaining they sent us videos about what angles the lamp could be used in. We decided to keep the lamp, as we found a work around, and posted a negative feedback due to the misleading listing description. Now they keep emailing us trying to make us take a refund in exchange for changing the negative feedback.I've told them three times we'...
I had a buyer ask me to post a feedback for them "upon payment is trade me policy" and that this is in the Ts n Cs, but I just can't find anything anywhere about when we should post feedbacks. In the past we've always waited until the goods have been received and the buyer is happy to post feedback.