S, True but I think people are more likely to ignore the generic request but a direct e-mail with a person on the other end is more likely to get a response. I've only had one success fee refund request acknowledged in the last several hundred requests. 

You could also contact trademe and ask them to e-mail the buyer for you. I once had a buyer who refused to communicate with me but did admit to trademe when they e-mailed them that they weren't going to complete the trade. 

I don't suppose it would help with this kind of listing but you can sometimes access archived listings in my products via the photos section.  If you create a new listing and click 'Use Existing Photos' you can search for the filename of the photo you used in the listing (or if you don't list much just scroll through until you see the photo). Then click on the image and then 'use photo'. Once the image is in your new listing click on it again. On the right of the window that opens is a list of 'Other products using this photo:'. Often the archived listing will be included in the list. You c...

Thanks Gary. Have just checked on the exported list and it was listed at 11:50pm last Saturday so will get in touch with trademe support.

Sorry, yes the e-mail address is a problem for you. I just mean that trademe don't regularly check that e-mail addresses are still active and accounts can continue to operate without a working e-mail address.   

I believe the last log in just shows activity on the desktop version of the website, not the app. Or at least it used to. As for the e-mail address I don't think that would affect the ability to trade. It would have only been needed when setting up the account....

Thanks for the update Gary. It did always seem a bit unfair for people who valued a hidden reserve that that detail was given on an unsold auction. 

I think you just need to say you're not going to reveal that information. They'll be able to see what the reserve was if the auction closes unsold (or at least you used to be able to. Haven't seen a reserve auction in awhile). Many sellers on trademe do disclose the reserve which is probably why they're persisting in asking. I know there's quite a bit of resentment about the reserve feature these days and some people refuse to engage with an auction at all if it has a reserve. 

Today's update to the terms & conditions does put a damper on the good news. Trade Me makes no warranty that Ping will meet the requirements of all users or prospective users, or that Ping (including any reports) will be uninterrupted, timely, secure or error free.

For the one that was delivered today on Sunday, are you sure that doesn't just mean the receiver went out today and thought. Oh I better check the letterbox..... It could be. She was a bit annoyed by the whole thing and not really answering questions. Which is why I'm so frustrated by the whole thing as it would have been better to deal with it before her patience had become so thin but I was only advised about the problem now and the delivery tag misled me.I know Sunday delivery isn't meant to be a thing but have had it happen at least once (confirmed) after lodging a claim. My last cour...