Thanks, a quick Google and a bit of fumbling and I was able to screenshot the messages and reply to the Disputes Team email. I was stuck thinking save as a pdf, not screenshot.
Thanks S. I have submitted an online dispute. I don't know how to attach the direct messages between seller and myself on the TM app - if there's some way of downloading those, please let me know. I only have proof of payment date, courier booking date and one email. The juicy stuff is in the messages.
I don't care about getting my money back. I have given the item away. Live Chat have referred me to the Disputes Team as Live Chat team is unable to remove feedback.
No, Trade Me has not emailed me. If they had done so before removing my feedback, I would have had the opportunity to explain and provide proof. As it is, I am waiting for Live Chat to open as my last experience with opening a dispute online was very disappointing. (Trade Me allowed a negative feedback against me to stand as "it was the buyer's feelings about the trade". I guess "feelings" are facts now. Fortunately, Trade Me did remove her accusations that a deadline to pay was threatening her and that I was a "greedy and impatient seller"). I did not care to further engage with the seller...
I placed neutral feedback for a seller as she hadn't responded to me for 6 days after I paid immediately the auction closed. I had earlier tried email and messaging through TM. It was a last ditch effort to hear from her. She retaliated by placing a neutral feedback for me claiming, amongst many other false and/or unlikely excuses, that I hadn't contacted her at all. When the purchase did arrive, it had an undisclosed fault. I changed my feedback to negative, mentioning the fault and the lack of response for 6 days after I had paid. Now it seems Trade Me has removed my feedback but left her...
A seller has cut and pasted large parts of my listing description to his/her own listing for an almost identical item. I lodged a complaint on Sunday 12 March with Trade Me but the listing hasn't been changed. It's obviously copied - the other seller included a detail from my listing that doesn't apply to hers/his and the first line of my sale conditions! Trade Me used to be prompt at dealing with these small issues but my last experience was very frustrating as the Trade Me person couldn't see the obvious copying - think "The jug is an iridescent blue colour" changed to "The vase is an iri...
Well, I lodged my complaint about a seller not refunding the return cost of shipping for two items described as in excellent condition but both had faults. Both items were bought through Ping. The complaint was lodged on 20 December so I expected a delay, but it's 16 March and all I have received from Trade Me were two auto-emails advising me they had contacted the seller. Believe me, I have checked my email spam regularly over the past THREE MONTHS.. This is ridiculous and makes a complete mockery of promoting Ping as protection for buyers. On another matter, I lodged a complaint almost ...
I use My Products (the old version) to make listings in desktop. I never choose to send payment instructions automatically yet when I look at my recent listings in the phone app - for some reason I can't work out - all listings now have auto instructions enabled. I have gone into a few and slid the option back off but why is this happening?
Yes, two auto messages today. First to ask if the dispute was settled with a link to reply. A negative response generated the second auto message.
Not a sign of progress. Another auto email saying they will contact seller a second time and get back to me in 4 weeks - perhaps longer due to Covid. What a farce.