You could ask them to organise their own courier pick up so you dont have to pay the courier back

Just an update. I've just heard back from the buyer saying they "can not process the payment -- even if I want to do that ---- because the bank doesn't give me any other option - until I put the correct name to the connected correct numbers. AS I can not do anything about this--- you can relist the items." I actually sent them a snip from back actual bank statement showing my name and account number which is exactly what i sent to them. I also gave them the link to this post. They have not said whether the tried any of the suggestions so i assume they didn't including contacting their bank

Hi team, thanks everyone for your input and suggestions. I have sent these through to the buyer and hopefully they are willing to try them. I appreciate the advice given

Hi Eric, did your auction have clear photos of what was included and did it state that these are what is included and nothing else? I realise there was sealed packaging so you may not know what was supposed to included. I would google what shouldve been included to see if you can ascertain what is missing and from the set, compare to your photos/description and determine whether it is reasonable that this would have been obvious either way. If you had photos of everything included (even if some in packaging) and the missing item has its own package and different from the others, then its ob...

Once the auction has closed, you can see the watchers by offering a fixed offer. From there you can find the stalker and at least blacklist them. But all that does is stop them from asking questions and bidding, they can still watch your auctions

Hi Tom, if the postage amount was on the auction then no, you shouldnt be paying any extra. if not, then as Callum states but Id be learning towards a no also

How is their feedback - something they have done before? If not done already, I would be asking why, and why did they bid if they didnt want to buy. For 3 reasons, just out of interest (they must be a reason), also it gives you further evidence if required and you might be able to address their reason and the sale proceed. You may not get a response. Dont forgot to place appropriate feedback

If the item is under 70mm thick, you dont need to measure volume. It usually falls into the S or M depending on the size of the book. You can go to the NZ post website "rate finder" and put in the dimensions for the price. Take note that they usual display their courier price first, but look lower and you'll see their economy rate

But in this case both parties werent in the same city, so the across town rate doesnt apply. And in some larger cities such as Auckland, it doesnt even cover all of the Auckland area. You should also not assume which company the buyers use, for their reasons they may use a particular one and also might have additional costs to send it.  The fault of the seller is that they had the wrong location, but us experienced users know that this can sometimes happen and never rely on that solely. You fault was not confirming the shipping price prior to bidding. As you didnt, the price of shipping isn...

You may have a point re the higher shipping costs due to their incorrect location, but did you not ask the shipping costs prior to buying? Asking the buyer to load the shipping costs onto the auction prior to buying wouldve resolved both the higher cost, the waiting for the cost, plus the need to pay via manual deposit. If shipping hasnt been loaded, I always ask so I know the total cost of the purchase