Yes, the packing slip otion is great. Howeverone major failing with it is that it does not print and instructions that are sent with the address such as "leave at back door" etc so those important instructions can easily be lost

Paul. I feel that you have offered incomplete shipping options, which while not designed to have misled a buyer, it has done. Your expectation that "the buyer should know rural is not included" is not good enough to rely on expectation from a buyer when they have not had the full info to make a from choise. IMO only option is fully refund as per their request and lear to put clearer shipping options in listing.   To demand that they remove the red FB in return for refund will be looked at very dimly by TM and classed as feedback black mail.  While we do not know what wording buyer used in t...

Kimberlee-Ann. My best guess here is one of 3 scenarios. Either parcel was delivered to wrong address, and courier driver realising there was an investigation on it retrieved it and redelivered, or the person who recieved it in error contacted NZ post to get it collected and redelivered. Or even (and probably unlikely) that courier had stolen it originally and then only delivered when it was under investigation. But perhaps by far the most concerning issue here is how NZ post can enfatically state it was delivered to correct address when it plainly was not. What measure are they using to ma...

Callum. What is a KP number? Not come across that yet

At the end of the day though, the account holder is accountable for anything bought on their account that goes wrong, both in the eyes of the law and TM, 

Siobhan. While not doubting the dent in the heater, how do you know this was deliberatly sent dented (without it being disclosed on listing) . Could it have been damaged on the courier?

Very often, there is one trademe account in a family. So the other members of the family buy on that account , and then communicate further on their own email . While it can be puzzling and annoying for the seller sometimes, I cannot see anything too wrong in that. In fact TM often clamp down if their is more than one personal account in one house hold as they say it can lead to shill bidding, So this scerario maybe the result of TMs over zealous policy an one personal account in a household

Its a glitch sometimes. I get it about 4 times/ year. Not sure if is TM dont send it, or they sent and did not arrive. Also check your junk folder

Flossy63.  You are correct, each person has their own way they work and that is fine. I like you, do all my stuff on a desk top as is my preferance. With one exception which is getting questions notification on the app on my phone. I dont use the TM phone app for anything except reciving and answering questions on TM. I have about 500 listings going, and Im away from computer for long periods so its ideal to use the app for timely answering of questions. As most of us know, the seller who answers the question first is often the one who gets the business (as buyers often ask the same questio...

A good way to see questions is to activate notofications on your phone for the TM app. You can then see and answer them through the notification.