You will be able to assess if it is rural address by using this site https://www.addresscheck.co.nz/ . If they have  paid rural and they selected urban shipping, you can contact buyer and ask them either to supply an alternate urban address, or alternately to pay the extra rural fee required.  With the B scenario, trademe are not providing the courier service, merly providing the platform where buyer and seller interact and so would not be liable for one of the suppliers not being available at a particular time. Your option here is to wait until the cheaper supplier is back supplying bookin...

It is likely to be one of two things. A/ The address with the courier it is going with is zoned rural, but they have selected urban option, (different courier brands have different rural zoning) B/ Or that it was priced with one of the couriers on Book a courier, but at the time of booking, that courier was not available, so it reverted to the other courier brand which is more expensive. both are comman issues on TM

It will eventually bounce back. Can take up to 2 weeks though. If Ping has already onforwarded it to your bank account, your bank will be in the best position to help you I guesss

Yes, the packing slip otion is great. Howeverone major failing with it is that it does not print and instructions that are sent with the address such as "leave at back door" etc so those important instructions can easily be lost

Paul. I feel that you have offered incomplete shipping options, which while not designed to have misled a buyer, it has done. Your expectation that "the buyer should know rural is not included" is not good enough to rely on expectation from a buyer when they have not had the full info to make a from choise. IMO only option is fully refund as per their request and lear to put clearer shipping options in listing.   To demand that they remove the red FB in return for refund will be looked at very dimly by TM and classed as feedback black mail.  While we do not know what wording buyer used in t...

Kimberlee-Ann. My best guess here is one of 3 scenarios. Either parcel was delivered to wrong address, and courier driver realising there was an investigation on it retrieved it and redelivered, or the person who recieved it in error contacted NZ post to get it collected and redelivered. Or even (and probably unlikely) that courier had stolen it originally and then only delivered when it was under investigation. But perhaps by far the most concerning issue here is how NZ post can enfatically state it was delivered to correct address when it plainly was not. What measure are they using to ma...

Callum. What is a KP number? Not come across that yet

At the end of the day though, the account holder is accountable for anything bought on their account that goes wrong, both in the eyes of the law and TM, 

Siobhan. While not doubting the dent in the heater, how do you know this was deliberatly sent dented (without it being disclosed on listing) . Could it have been damaged on the courier?

Very often, there is one trademe account in a family. So the other members of the family buy on that account , and then communicate further on their own email . While it can be puzzling and annoying for the seller sometimes, I cannot see anything too wrong in that. In fact TM often clamp down if their is more than one personal account in one house hold as they say it can lead to shill bidding, So this scerario maybe the result of TMs over zealous policy an one personal account in a household