Kia ora Daniel, depending on how long it's been since you paid the seller may not have seen it or has missed your emails. It's easy for the seller to refund you via Ping. If you don't hear from the seller get in touch with us with the listing number and evidence of the bank payment, so the team can look into it. If you don't hear from the seller and haven't received the item or a refund you can file a dispute report.

Kia ora Willie, I can see you've ben in touch, you'll need help from the team with this. If we can't move a listing and need to withdraw it so that you can create a new one in the right category, we'll refund the fees. I recommend that you save a copy of your listing details to a doc while its live / before we withdraw it for you, just in case, to save you writing it all out again.

Kia ora everyone, thanks for letting us know, there is an issue with end times not showing and a fix is already being rolled out. I'll keep you posted with any updates.

Kia ora flossy63, what was the auction number? I'll have a look.

Kia ora everyone, listings that go through our new system can only be viewed in My Trade Me on our app and new-look website.  If you're on our 'classic' site and can't see the listing in your account, you can select the 'Mobile' option at the bottom of the page to get to our new-look site. Alternatively, you can search the listing number and it'll bring up the listing for you.  While we’re upgrading some background systems, some features like Book a courier are unavailable for a small number of listings. In the meantime, you'll need to manually add your shipping prices when creating a listi...

Kia ora Rebekah, can you check that you are running the latest version of the Android app, if not an update should fix this. If you are running the latest version, or you are still having this problem after you update, let me know and I can get the team to look into it.

Kia ora Robert, great advice here from S. If you've given that a go and it's not working, I've sent you an email so we can have a look at it for you.

Kia ora Christine, Sorry for the trouble – we’re upgrading some background systems that power Trade Me. While we do this, some features won't be available on certain listings.In the meantime, you’ll need to relist instead. Watchers will be notified it’s back up for grabs provided they’re opted in for these emails in their preferences. 

Mōrena S, thank, I've passed this straight on to the team to look into again. I'll be in touch if I have an update. Let me know if it's still going on in a day or so.

Kia ora Sam, great advice here from S, I can see you've followed it and have been in touch with the team. I've also edited your comment, to remove those details for you 😊