Kia ora Andy, sorry for the trouble, this was caused by a Samsung update that disables notification categories.No worries, there is a workaround:  On your Samsung device, go to 'Settings' > 'Notifications' > 'Advanced Settings' Scroll to the bottom and toggle on 'Manage Notification Categories For Each App' In your Trade Me app, go to 'My Trade Me' > 'Profile & Account' > 'Settings' > 'Notifications' > 'Receiving xy out of xy notifications' Toggle on/off individual notifications

Kia ora Daniel, depending on how long it's been since you paid the seller may not have seen it or has missed your emails. It's easy for the seller to refund you via Ping. If you don't hear from the seller get in touch with us with the listing number and evidence of the bank payment, so the team can look into it. If you don't hear from the seller and haven't received the item or a refund you can file a dispute report.

Kia ora S, Ross and M, sorry, I don't have any update on when things are at with this specifically. The team are working hard on the changes to the site and getting features back up and running. You can read about the changes here and here.

Kia ora larry and Ross, Sorry about the trouble here - our tech team are aware of the issue and working hard to get things fixed up as soon as possible.

Kia ora everyone, I've had a look into this but don't have any updates for you at this stage, sorry. 

Kia ora Willie, I can see you've ben in touch, you'll need help from the team with this. If we can't move a listing and need to withdraw it so that you can create a new one in the right category, we'll refund the fees. I recommend that you save a copy of your listing details to a doc while its live / before we withdraw it for you, just in case, to save you writing it all out again.

Kia ora John, Callum is right, while we're upgrading some features aren't available on certain listings. In the meantime, you’ll need to relist instead. Watchers will be notified it’s back up for grabs provided they’re opted in for these emails in their preferences.  At this stage Tony, you can add a Buy now when creating a listing via our new system, but not when editing or relisting. You can withdraw your current listing and create a new one from scratch with a Buy Now, then get in touch with us on live chat and we can refund your withdrawal fee so you're not out of pocket.   

Kia ora everyone, thanks for letting us know, there is an issue with end times not showing and a fix is already being rolled out. I'll keep you posted with any updates.

Kia ora flossy63, what was the auction number? I'll have a look.

Kia ora everyone, listings that go through our new system can only be viewed in My Trade Me on our app and new-look website.  If you're on our 'classic' site and can't see the listing in your account, you can select the 'Mobile' option at the bottom of the page to get to our new-look site. Alternatively, you can search the listing number and it'll bring up the listing for you.  While we’re upgrading some background systems, some features like Book a courier are unavailable for a small number of listings. In the meantime, you'll need to manually add your shipping prices when creating a listi...