Kia ora Hamish, if you get in touch with the team on live chat with your listing number, someone will have a look for you.

Kia ora Graeme, Sorry for the trouble – we’re upgrading some background systems that power Trade Me. While we do this, some features won't be available on certain listings.In the meantime, you’ll need to relist instead. Watchers will be notified it’s back up for grabs provided they’re opted in for these emails in their preferences. 

Kia ora Mandy, you might need to go an manually withdraw your Ping balance to your bank account. Here's the Help page on how to do it. 

Kia ora, Sorry for the trouble – we’re upgrading some background systems that power Trade Me. While we do this, some features like the ability to crop and rotate photos are unavailable for a small number of listings.In the meantime, you'll need to use the photo editor on your device to adjust your photos before adding them to your listing. 

Kia ora Angela, Sorry this caused confusion – we’re upgrading some background systems that power Trade Me. While we do this, some features like bulk feedback are unavailable. If you are having trouble placing feedback on a listing you can contact us.

Kia ora Amanda, you'll need to get in touch with the team on live chat, someone can help you with this. 

Kia ora Aggie and Paul, sorry to hear you're not getting sold emails. I've passed this on to the team to look into. If you have examples of listing numbers can you pop those through to the team either via email or live chat. 

Kia ora Sandra, this one is a known bug for us. Sorry, we aren't able to edit the end time from our side either but I have refunded the fee you were charged. If you want to withdraw the listing and start a new one, with your preferred end time, hop onto live chat and someone can help with that. 

Kia ora, we know members want to be able to change usernames and that you'd like it to be easy. Today we rolled out an improvement, you can now change your username yourself if your membership is not in-trade. In-trade members can still apply for a username change. You can find out how to change your username here.

Kia ora Fran, sorry to hear you're having problems, you definitely need to be able to post feedback. Can you get in touch with the team on live chat with your listing numbers and someone will help you out.