Lucy

    Trade Me staff - Community team
1192

Posts

Recent activity by Lucy
  • Buy Now is a useful option to add to your auction – it allows a buyer to skip the bidding process and buy the item right away, if they’re happy with the price you’ve set. If bidding starts on your auction where you have a Buy Now price, the ability to use Buy Now will no longer be available once the reserve has been met. This means no one can swoop in and use the Buy Now while a bunch of keen buyers are bidding. If people are already bidding on your auction it may even sell for more than your Buy Now price.

  • We're letting you know about some changes to our Privacy Policy. The new policy comes into effect from 24 October. At Trade Me, we take our members’ privacy seriously and are committed to being transparent about how we look after your personal information. That is why we wanted to let you know we’re updating our Privacy Policy. These changes include adding Homes.co.nz to our Trade Me Privacy Policy to reflect our ownership, introducing trusted new solutions to replace third party cookies and retiring some old products and services. This new policy comes into effect from 24 October. We remai...

  • When you’ve sold something and the buyer has paid you via Ping, you can either keep the money there or transfer it out to your bank account. To sort that transfer, add your bank account details (which will then save) and select ‘Transfer out’ from ‘Manage Ping.’ The money will be in your bank account within 1–2 business days. You can also enable automatic transfers each time you are paid into your Ping account, or to do it manually.

  • We all know that when things don’t do what we’re expecting them to, it can be very frustrating. From time to time we encounter bugs onsite which can cause hiccups, however there are also issues that our members can solve from their end. Here are some troubleshooting basics for you to try in the event that something doesn’t seem to be working for you. Before anything else, always remember to check that you're logged into your Trade Me account. If you are, log out and sign in again before having another go. If you're using a desktop computer or mobile browser: Clear your cookies - these are...

  • It’s so exciting when you’ve been the winning bidder on an item you’ve been after, so we understand it can be disappointing when you don’t hear from the seller as quickly as you’d like. Always remember to check your Junk or Spam folder in case any messages have been filtered out of your inbox. Still no contact? Let us know.

  • If you’d like to get in touch with us right away, you can chat with our team 7 days a week. To get started, select ‘Contact Us’ at the bottom of any page, select the blue bubble in the bottom right corner and enter your info in the chat box that pops up.   If you try to reach us on Chat when the team aren't available after hours, the following form will show and allow you to enter in your query which will be responded to when the team are back online:

  • We're letting you know that from 1 October, we’re changing the in-trade success fee for some listing categories.From 1 October, we’re updating some of our pricing tiers based on the listing category for in-trade sellers. The following listing categories will move from 5.9% to a 7.9% success fee;- Electronics & photography - Binoculars & telescopes, DVD & Blu-ray players, GPS, media streaming, phone & fax The following listing categories will move from 7.9% to a 9.9% success fee;- Building & renovation - Tool- Music & instruments - Instruments The following listing categories will move from ...

  • Aramex are doing some scheduled site maintenance between 12:00 am and 12:00 pm on Sunday, 6 August.Aramex will be unavailable via 'Book a courier' between 12:00 am and 12:00 pm on Sunday 6 August, due to scheduled system maintenance. Earlier bookings are unaffected and will go ahead as normal, however, you may not be able to view the booking info for Aramex packages during this time. NZ Post will still be available for bookings. Sorry for any inconvenience – if you have any questions please get in touch with our Customer Experience team.

  • We’ve been notified by Aramex that an error was made when calculating their latest rate change which we let you know about on Monday 24 July.As a result, incorrect rates were communicated and updated on ‘Book a courier’. We have now received the corrected rates which apply from 1 August. These are as follows; Very small / DLE bags will start at $4.48 Small bags will start at $5.25 Medium bags will start at $7.65 Large bags will start at $12.20 The new pricing for boxes, communicated earlier, is still correct.Our ‘Book a courier’ quote system for these shipping rates has been updated today...

  • Kia ora everyone, Recently we ran our annual Trade Me Community Survey. Thanks so much to all those who took part - the time you took to answer the survey has provided us with some really useful information that will help to make Community even better. We’re excited to share some of these developments with you as they happen. Something that we want to report back on now is the Community badges. In the survey we asked a few questions about these, and the results showed that many of you weren’t aware of the badges. Of those that were aware, most don’t feel connected to them or have a preferen...