Hi Rachel, thanks for posting. Sorry to read that you've had this happen. We work hard to keep Trade Me a safe place for trading. If you buy something off the Marketplace using Ping or Afterpay and it doesn't show up, doesn't match the description, or just plain doesn't work, Buyer Protection  can help. You file a dispute and we kick off the investigation process. If the item you've bought isn't covered by Buyer Protection, we can still look into things and see what we can do to help, so please do get in touch if you need a hand with this situation.

Hi there Frank! Thank you so much for posting. Buyers can totally rely on their own experience. When it comes to sorting out disputes, we just need some concrete proof to back up what the buyer and seller are saying. That could mean showing us the original receipt or any official documents - even if they aren't in English, but make sure they are accompanied by an original document with an English translation to confirm that the item is genuine.