After you’ve sold a listing

Nice! You’ve sold your listing – find everything you need to know about contacting the buyer, getting the item out to them, placing feedback, and what to do if things don’t go to plan.

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Can't find how to apply for a sales fee refund Answered
Kate
0 votes 6 comments
Negative feedback percentage Answered
Greg
0 votes 2 comments
Search for a seller Answered
Ian
0 votes 2 comments
Buyer who accepted my fixed price offer has not replied to me. Answered
Ben
0 votes 1 comment
Success fee refund Answered
Josh
0 votes 3 comments
Photo recovery Answered
Don
0 votes 2 comments
I made an error on the listing - can I cancel the trade? Answered
Vanessa
0 votes 6 comments
Buyer Chose Wrong Shipping Option & Isn't Responding Answered
Liz
1 vote 2 comments
Buyer contacting me after pulling out of trade Answered
Kay
0 votes 2 comments
query Answered
Marie
0 votes 1 comment
How can I cancel a success fee refund request and talk to a real person Answered
Sarah
0 votes 9 comments
How do I get payment from ping? Answered
Georgie & Craig
0 votes 5 comments
Can trademe refuse to release payment in my ping account until after the trade has been completed Answered
Rene
0 votes 18 comments
Buyer would not pay for rural delivery Answered
Jacinta
0 votes 4 comments
Buyer won't arrange shipping Answered
annette
1 vote 2 comments
Buyer has no money, can the item be offered to the under-bidder Answered
Rob
0 votes 5 comments
Buy Now for one person but taken by another one Answered
jess
0 votes 10 comments
Buyer has received goods but has not paid Answered
Sarah
-1 votes 5 comments
Full price payable on acceptance of bid? Answered
Karl
0 votes 4 comments
Buyer made offer and need to contact after offer expired Answered
Lee
0 votes 3 comments
Buyer backed out of a sale, how do I get success fee refund if the option has disappeared Answered
Vicky
0 votes 5 comments
Having issues communicating with the buyer after completing the sale Answered
Michelle
0 votes 4 comments
Sold, not collected, buyer not replying to emails Answered
Jacqui
0 votes 3 comments
Applying for a Success Fee Refund Answered
katrina
2 votes 14 comments
1. Buyer not following through with sale. 2. Wrong feedback placed. Answered
Wally
0 votes 3 comments
missing address details Answered
Michelle
1 vote 1 comment
Fake Buyer Answered
Craig
0 votes 1 comment
Buyer won auction but gave an Australian address. Answered
Sarah
0 votes 2 comments
Is Ping worth it? Answered
Andrew
1 vote 4 comments
How to tell if you've been paid Answered
kahu
0 votes 9 comments