What do you do if a buyer pays for standard postage but address provided is for rural delivery?

But they sort of have completed the trade, however selected the incorrect shipping option for the address they supplied, therefore not paid the correct amount.  Is this still how to progess with that in mind?

Kia Ora Logan,

It really is up to you how long you are prepared to wait, at the moment you are at a stalemate with no communication from your Buyer, you have done all the right steps with numerous emails and placing feedback, normally feedback would gain a response. - Other factors to consider are given it's the weekend it's quite possible your Buyer hasn't checked in on their emails if the Trade has been done via a work computer therefore they may well discover the feedback email on Monday perhaps. Then again their email inbox could be full so they aren't receiving new ones is another possibility. As they have all but completed the Trade your Buyer is bound to make contact with you at some stage if they remember they have a missing parcel, some Buyers completely forget they have bought & paid for goods and it can drag on for weeks. - The key is not to send the good(s) until you have full shipping paid unless you're prepared to pay this extra yourself as many promise to pay though once parcel is sent & received your chances of seeing the extra cost is not very high as history shows us. - Depending on how long ago the Trade closed the way forward is to engage TradeMe's assistance via the Success fee refund request in reaching out to your Buyer for you, TradeMe can send your Buyer your contact phone number in this email if you choose that option so your Buyer has another method of getting in touch with you. - Benefit of doubt being the weekend and perhaps a week or few days travel away for Mothers Day weekend you may just hear back from them through the coming week. - How long have you waited so far and what's your cut off point are the questions you want to consider. - Cheers.

Hi Logan
I’ve got a couple of those trades going on at the moment. I always ask if they would prefer to give an alternative urban delivery address or pay the rural delivery surcharge. Most people reply immediately and often it’s a genuine mistake but there’s always the occasional cheeky buyer. Usually after sending a few emails and placing neutral feedback to get their attention, I just sit back and wait for them to get in touch. I figure that as I have the goods and the bulk of their payment they will eventually realise that in order to get their item they need to pay the rural delivery surcharge. I have never had a buyer ask to cancel a sale rather than pay the rural delivery surcharge.
So far, I haven’t had a trade which has dragged on and on. But after waiting about four weeks I would probably cancel the sale, issue a refund and place negative feedback. I would rather lose a sale than let someone get away with not paying for rural delivery because it just makes it harder for the next seller they deal with.

In this situation I find if they don't reply in a day or two they are not going to.  I offer 3 options. Pay the extra, alternative address or cancel the trade.  If they choose to cancel the trade or do not reply, I refund and block.

Yep with me they are asked to provide a different address, pay the difference, or cancel. 

No response in a week I cancel. 

I don't chase them, and I don't enter into debate, if they reply trying to argue then the order gets cancelled - happens about once a year.

This happens often,  sometimes I believe its an honest mistake, but sometimes I think people are just being a bit cheeky.  Also some addresses will show with a rural charge even though they are not RD addresses.  

Its the people that don't seem to know how to enter a delivery address that annoys me the most.  "on the corner opposite BP" doesn't exactly work when booking a courier.  You get used to these things, if there's a phone number we just call them up.