Seller uncontactable for refund/NZ post negligent

NZposts agreement is between them and the seller not you and them so yes its understandable to refund back to the sellers account.

but the minute the package had been missing by NZ post the seller should have refunded you and that would have been the end of it, I would still get in touch with trade me its not going to hurt with all your facts as see if there is anything they can do, and going forward blacklist that seller once sorted so there is no chance of dealing with them again.

T

If NZ Post said item was indeed delivered, they usually will not refund?, as delivered,

If it was stolen from your Letter box, you may want to take some responsibility and give sellers delivery Instructions

so it can be left in a safe place, not the Letter Box, once it is proven delivered from the company involved no refunds,

it is generally also out of sellers hands, they have done their part and seller should not have to refund in that instance,

as you did not provide a safe place for parcel to be left,

I have it clear on my auctions,

"Sorry" No refunds on lost items before I have lodged a claim with Carrier first. if proven it was delivered, No Refund. 

otherwise everyone would start claiming parcel missing, stolen etc. Sellers have to draw the line, once parcel delivered that is it. no refunds,

it is up to buyers to give sellers delivery instructions to make sure parcels are left in a safe place,

Jenquip

as above, 

"Sorry" No refunds on lost items before I have lodged a claim with Carrier first. if proven it was delivered, No Refund. 

otherwise everyone would claim parcel missing, stolen etc. Sellers have to draw the line, once parcel delivered that is it. no refunds,

I will always lodge a claim first, after 19 years on here we hear it so many times, you advise buyer you will lodge a claim 1st and parcel miraculously turns up, or is found and delivered on a Sunday by NZ post?, Yeah right,

People make false claims for instant refunds, it has been proven,

if buyers make too many claims that are lodged with NZ Post it highlights addresses, which then get investigated, many years ago back in the early days one such trader got caught making false claims that his parcels not received, and I was a mug and refunded straight off,  when in fact he had received them, so I was being ripped off,

Once I stated on my auctions that I would lodge a claim before refunding, the claims of missing parcels just diminished,

which proves there are triers out there trying to advantage of some,

Another reason NZ Post stopped the untracked parcels, everything now tracked,

as I made everything tracked many years ago and stopped untracked for this reason,

untracked invites people to make a false claim not received,

I just noticed my post went into pending,

Thank you. NZ Post offered have put the money in the sellers account. Seller had an option to let NZ Post up the money in MY account but seller chose to take the money into their account then ghost me. 

Re. Person who suggested I get in touch with Trademe.. do you know how? Thanks. 

sorry just to confirm when you tracked the package it shows are delivered? you can call them and confirm where it was delivered 

have you seen proof of NZpost saying they will refund either you or them? or is that just what the seller is telling you?

NZ post say it was delivered to my letterbox. 

NZ Post have told the seller she could be refunded if she provided the bank account details, or wavie this process so they could refund me. She chose to have the money sent to her, which says it all really. Now wont reply about refunding me.

Hi T, sorry to hear you've had this experience with this trade. Here's our help page on Problems with your purchase where you can get in touch and file a dispute report for the team to look into this.

that's strange as flossy is right once delivered that's it NZpost have done what they were paid to do which ends the contract effectively. 

Oh interesting... That's not what NZ post concluded at all.. they concluded that they were at fault. The whole process has been so weird.. here's the last thing they sent to the sender...

Michelle from Trade me says above to get in touch, but the link she provides just leads me to a dead end. 

Considering that I waited ten days for this person during bereavement, only for them to muck me around, Trademe needs to help me file a report, which I cannot do due to the time allowance expiring. 

does the tracking shows it was delivered to your address?

below are NZpost dont cover and 1 is if its been delivered

What am I not covered for?

There are a number of circumstances where we are not liable to pay compensation for loss of, or damage to, certain items. These include but are not restricted to:

• Prohibited items, see our list (PDF - 1.6MB)
• Dangerous goods
• Fragile, perishable or valuable items (without a written agreement).
• Inadequately packaged or incorrectly addressed items e.g. glass or bottles sent in Trackpaks
• Illegal items
• Items where no proof of sending can be provided
• Items where the loss or damage is the result of your act, omission or neglect
• Items where the loss or damage occurs after delivery
• Items where the loss is consequential or indirect loss (for example, as a result of a delay in delivery) or loss of profits in respect of any items sent for personal or business purposes, or
• Items where a customer makes a claim:
  • more than 10 days after delivery (or more than 7 days after delivery in the case of business customers), for damage to a delivered item or missing contents, or
  • more than 21 days after sending the item, if the claim is for non-delivery of an item
• Items sent above compensation limit for non-business use.

Yes NZ post says it shows it was delivered at their end apparently.. but I cant see this in the tracking, it says it was delivered but not where to. 

I wonder if they took responsibility because there have been some muck ups

T

Those E-Mails above are for a parcel claimed not to have been delivered, but instead lost in Transit,

yet in 1st post you say it was delivered and stolen? If delivered and stolen no refund from either Seller or NZ post, 

Information you are giving us is contradictory?

So was a claim made to NZ Post for a non delivered parcel?, by you or the seller?

when NZ post concluded it had been delivered the next day?, which seems strange, as once proven delivered no refund,

as you claim Stolen, then no claim should have even been made to NZ Post,

Buyer needs to take ownership, for not providing safe delivery Instructions, for parcel to be left in a safe location,

or its been delivered to the incorrect address (which is what I was thinking may have happened) ?

Thank you Flossy. I only concluded it had been stolen from my letterbox because it never showed up. I am trusting what NZ Post have said (despite not seeing evidence of it being delivered from them). I am only left to conclude that it left my letterbox by someone else's hand. I will definitely organise a safe place in future, like my local Post Shop. 

When it didn't show up, I emailed NZ Post to say it hadn't. They chose to list it as Lost in Transit. I submitted my info- and the seller submitted, slowly and piecemeal, the info requested of them by NZ Post. And technically the claim is from them I believe. 

Jenquip- When I asked NZ Post where it was delivered, they said my correct address. Yet the tracking info doesn't show this, and usually if I get tracking info (from online purchases) it says my address on it.  

Jenquip-I think you are onto something about it maybe going to the wrong address, and the info being missing on the tracking at my end seems to imply this. 

Appreciate all your advice indeed! 

Obviously I don't KNOW if it was stolen, I am just trusting NZ Post and trying to understand why it never showed up. I shouldn't have used this wording perhaps. Regardless, had the seller forwarded the tracking info I could have immediately checked once it said delivered. 

Jenquip

I was thinking that, but now most carriers can provide photos and address it was delivered too, and also Location of GPS when scanned on delivery,

So if NZ Post say delivered, they would have checked the GPS location etc. when it was scanned on delivery and provided the buyer with it there was one to confirm correct address,

Oh true, thanks for this. 

To T, if you wanted to contact Trade Me, about the problem you had about the seller not refunding you, scroll down to the words Contact Us, at the very bottom of your TM pages. A blue circle Chat will appear on the right-hand side, and a robot will then answer. To bypass the robot, type-in Talk to a person. If you do this 9.30am-5pm weekdays/9.30am-4pm weekends, then, after a few minutes, a staff-member should answer, and then you can do a live email-chat with that person, about your problem. If after-hours, you could leave a message for someone to get back to you, but I prefer to do a live chat at the time with a person. I hope that is of help to you.

Hi T,

You can set up to have your parcel go to either a NZ Post outlet or to a Woolworths store. Check out here:

https://www.nzpost.co.nz/personal/receiving/delivery-options/collect-my-parcel