Photos not uploading to listing

Kia Ora Mike,

I'm aware the system has been slow at times including the App - Have you left the window open when you go back to check all of your Listings after you've Edited them in the App? - wondering if perhaps there's a Real Slow uploading process and the images do eventually come through?

What Device App do you use with TradeMe - iOS or Android?

We also are having trouble adding photos....have tried so many times, I know the photos are there on the laptop and trademe will not add them to our listing. or indeed even show them as an option. Our listing has been live for 7 months...I can edit words but not photos so the only thing we can think of to do is to delete the post and start again but that means paying another fee. So disappointed with trademe lately.....really need an answer here.

Kia Ora elspeth,

Would this be your Motorhome Listing?

As a general rule for Motor Listings these can only be edited within the first 7 days of starting the Listing - this has been put in place for various reasons though mainly to prevent the 1 Listing having the ability to List multiple vehicles through, avoiding the Listing fee - therefore you may have to withdraw the Listing to make your photo changes before relisting - Under the circumstances TradeMe staff may be able to Help you get these photo changes up Or toward New Listing charges so you only pay once for your Listing However I would contact a staff member via "Live Chat" to confirm that first - Cheers.

Hello, when I edited a listing (wording only), then carried on through each stage with "NEXT", I went back to look at the auction and none of the photos that were on are now all gone!  This happened to me about 12 times!

Kia ora Maria, if you're still having trouble creating new listings, hop on to live chat with your specific listing examples and someone will help you out. 

I am having the same problems as Mike and other users of trade me.   

Very frustrating, and annoying.   

Have you just simply changed the rules, and not bothered to pass on the information to your long time users?

Have never had these problems before, and I have always enjoyed my past experience's with trade me till now.

Don't like complaining, but very disappointed.

Kia ora Gaye, if you're still having trouble, hop on to live chat with your specific listing examples and someone will help you out. 

Hi I’ve just got an IPhone 15 Pro Max and have taken photos with it to list items to trade me, but when I try I get the below message

Failed to load images
File type not supported

Any help?

Kia Ora Wayne,

Refer to the Help file General Marketplace photo policy and guidelines – Help - Trade Me and go to the Specifications Link which will show you the compatible Type of the Photo file ending your photo's need to be Saved As to upload to TradeMe - Cheers.

Similar issues uploading photos… some listings have taken the photos, but for two listings I upload the photos and it looks like everything worked, but then the photos are not on the listing. (Tried from both iPad and iPhone — Same result both ways.)

Kia Ora Peter,

Can you try loading these through the Desktop site in the interim? - Type Trademe.co.nz in your iPad / iPhone Device Browser to go to the Desktop site.

A couple of troubleshooting steps:

1. Ensure your Browser/App is running the Latest up to date version - the Apps change frequently so it pays to check.
2. Clear your cookies & cache.

How to Clear Your Browser Cache & Cookies: On Any Browser (wikihow.com)
- Cheers.

Same issue,

Have tried 2 android phones and desktop , have retaken photos , restarted everything, checked image sizes and tbh have never had an issue with this before . ..cant just delete and restart the auction at $79 a throw. Reading the previous comments theres clearly an issue going on here?

Kia ora Keren, if you're having this problem at the moment, hop on to live chat and someone can have a look for you.