Editing and cropping photos on live listings
Does anyone know why some photos "cannot be edited" when trying to edit an already listed photo? Thanks.
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S Community Superuser
Kia Ora Paul,
Generally Listings which have paid Fees upfront to List can't have photo's edited due to the risk of Members attempting to sell further different items through the 1 Listing, avoiding paying the Fees of creating a New Listing - Cheers.
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No, this is on an ordinary auction, most photos can be edited but others cannot.
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S Community Superuser
Aha!
- Are you using the Desktop site or the Apps?
- Are you getting any error message?
- What Category are you Listing in?
If you're using the App try going through the Desktop site.
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S Community Superuser
Paul,
Often coming back to Edit photo's after closing the page for 10 or so mins is successful, as long as your photo's comply - Refer to the Specifications & Troubleshooting steps if you're still having trouble there General Marketplace photo policy and guidelines
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1. Desktop
2. "sorry this image cannot be edited" when attempting to edit.
3.
- Marketplace
- Computers
- Tablets & E-book readers
- Tablet accessories
- Cases & covers in this particular case but happens in other categories too.
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Wanting to crop but the error message is over the top of the editing buttons just leaving Delete as the only option.
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S Community Superuser
If you Zoom out on the page does this clear the Edit Tab from the error message you're getting? - Or clear the error message altogether? - Stranger things have been known to happen.
Otherwise it sounds like you may have to delete the image & upload a new - making all photo Edits pre uploading.
Another Member may be able to offer valuable information for you. - Cheers.
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i am also having trouble cropping photos its not even an option anymore when im listing
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