Why can't I book a courier ?

Same here

Looks like I will have to go into a NZ Post Shop tomorrow & buy one of their bags as there is a glitch with the adress when "booking a courier".This happened a few years back with another adress but since then I have sent 1000s successfully till tonight.

It's happening several times during the year. I can't book my both parcels with different addresses. It's a glitch here for sure. 

The stupid thing is that it will allow me to get to the usual options with NZ Post & Aramex & then when I submit the button I get "

The pick up or delivery address needs updating"

Usually if the adress is wrong it goes straight to this rather than going to the next stage.

Wouldn't you now.I tried again this morning before going to work & now the adress has been acknowledged so I was successful in "booking a courier".Must have been a TradeMe glitch last night.Didn't have to change the adress at all,just the original one sent by the buyer.I wasted an hour last night trying everything.Oh well all's well that end's well.

Kia ora Phil. Sorry to read about the issue that you came up against yesterday when trying to book that courier. I'm pleased things went more smoothly today. 
If you notice this happening again, please get in touch on chat so an agent can take a look into things for you. Sometimes there can be a quick adjustment to get things off the ground; other times there might be an issue on our end or with our courier partners. 
Thanks so much for the update. 😊

its doing it again 

Kia Ora Natalie,

There is a known issue with NZ Post Couriers atmo' - Refer to Post Courier Post down – Help - Trade Me - Cheers.

S, the problem is with NZ Post couriers, not NZ Couriers which is a different company. Just so peeps don't get confused.

Yes! Book a pick-up via NZPost Couriers is now working - which this thread relates to - Cheers.

Not working again

Kia Ora Jayde,

Confirming it is coming up for me ok - I am using the Desktop site - MS Edge Browser - if you are using 1 of the Apps type TradeMe.co.nz into your device browser to go through to the Desktop site in the interim.

I have tried using both my browser and my desk top. Lets me go through the whole prosess until i click "book courier" then it says the address needs updating

Thanks Jayde,

1. Can you run the address through the NZ Post site to ensure it is correct for sending, including the Post code.
2. Try entering the address manually into BAC incase there are unseen or extra characters or spaces applied that your Buyer has used, if you are copy/pasting the address in.

Another Member may have valuable information for you however if these don't work you can contact TradeMe staff directly through "Live Chat" for further assistance - Cheers.

If i enter the address manually, my only option is to use Aramex as an option. I refuse to use them after attempting to book through them over 5 times and every time they never arrive to pick up the parcel

Wrong addresses is something that happens everyday Jayde. Yesterday I had one where the buyer had their address as ...... Strret. Obviously just a typo, but it meant I could not book the courier automatically as the name and address cleared as it was in error, so I had to manually enter.

I always email the buyer as below. It happens so often I have this saved as one of my quick Ditto paste items and usually add a bit more detail eg wrong spelling, wrong postcode, wrong suburb, area etc.

Just a note, it might pay to correct your delivery address on Trademe as it throws up errors when couriers are booked so I had to manually add your address. Other people may not know what to do, leading to delays or items going to the wrong address.

Jade, if you want to use NZ Post but can't get it on Trademe BAC for that specific address, you can book on other websites eg NZ Post, iShipping etc.

Its not the wrong address as it comes up on the post code finder website. Its more expensive going through other websites so hoping it can be fixed soon.