Ping refund

Kia Ora Maree,

Ping refunds should show in your Ping account Transactions as it happens & you should also receive an email from TradeMe confirming the refund. - How long ago was the refund made? 

It was made on Tuesday morning.

Cheers Maree,

Double check your emails for one from TradeMe - check your spam/junk folder also just in case - I would expect that refund to be showing in your Ping Transactions by now - if nothing at all contact TradeMe staff through "Live Chat" for assistance in tracking what may have happened there.

If you select the Contact us Link at the bottom of any TM page the Chat Tab will Pop up in blue at the bottom right of your landing page screen, there may be a slight delay in this appearing.

Thanks very much, l will do that.

I've had a chat with Trademe and they have said it can take 3-5 days. That should be put on the Ping info or refund info on TradeMe. I couldn't find that when I was looking.

Kia Ora Maree,

It can take 3 - 5 days for the payment to appear in your Bank account due to TradeMe & Bank processing times.

The Refund from your Seller appears Instantly in your Ping Transactions list on TradeMe & you should receive a Confirmation email of this refund made from TradeMe.

I'll put the link to your Ping Transactions below - you need to be Logged in on TradeMe to go through from the Link. - If you don't see the Refund in this Transaction List & haven't received an email from TradeMe confirming the refund is made please contact staff again through replying to the email transcript you will have received from your Live Chat and give them your Listing number - Stipulate you need to confirm the refund is in your Ping Transaction Ledger Not Bank Account.

Ping Transactions | Trade Me

im still whating for a ping refund

I have been waiting for a ping refund for over 7 days. How can I chase this up?

Kia Ora Morgan,

Please read my Comments in the Post above for Tyrone which I have place below for easy reference access for you - If none of this applies to your situation please can you provide more detail on where you are expecting a refund from so we can help you - Cheers.

https://help.trademe.co.nz/hc/en-us/community/posts/9439926594703/comments/9882151433743

Hi there, I’m waiting for the amount to come through to my card. Ping sent an email saying “refund received” on the 29/07/24. Thanks a lot

Thanks Morgan,

I would expect that payment to have come through to your card by now also.

You will need to double check which payment card you used if you have multiple cards debit/credit which you use for purchasing on TradeMe.

Check with your Bank to enquire what processing times have been held up at their end - these payments are made directly back into the card you used to make the payment from, the payment doesn't come back into TradeMe first - the TradeMe ledger just records the transaction which took place. - Cheers.

Hi again, I apologise! I feel like an idiot; I originally payed with my CC and not my debit. Makes sense now, I hadn’t checked. Apologies for wasting time !

No worries Morgan,

That's what the Community is for, to help guide members through these situations.

Thanks so much for letting us know you've found it - Cheers😊

I agree this information should be added to the Trade Me "REFUND" pages.  I could not find this anywhere.  Hope those above have received their payments.  It should not take so long.