Disputing feedback
I placed neutral feedback for a seller as she hadn't responded to me for 6 days after I paid immediately the auction closed. I had earlier tried email and messaging through TM. It was a last ditch effort to hear from her. She retaliated by placing a neutral feedback for me claiming, amongst many other false and/or unlikely excuses, that I hadn't contacted her at all. When the purchase did arrive, it had an undisclosed fault. I changed my feedback to negative, mentioning the fault and the lack of response for 6 days after I had paid. Now it seems Trade Me has removed my feedback but left her neutral and inaccurate feedback for me.
Yes, I will contact Live Chat, but really, who is making these decisions? Why is the other party not contacted? I have proof of efforts to contact her!
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Callum Community SuperuserEdited
Doesn't sound like a very pleasant situation there K.
You perhaps did make an error by changing the feedback to negative without first contacting the seller to explain the item had a fault. You could have also opened a dispute. You should probably do that now still if you haven't already.
It would depend exactly what the feedback you placed said as to the reason for removal. Hopefully Trade Me have emailed you to explain why it was removed.
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KEdited
No, Trade Me has not emailed me. If they had done so before removing my feedback, I would have had the opportunity to explain and provide proof. As it is, I am waiting for Live Chat to open as my last experience with opening a dispute online was very disappointing. (Trade Me allowed a negative feedback against me to stand as "it was the buyer's feelings about the trade". I guess "feelings" are facts now. Fortunately, Trade Me did remove her accusations that a deadline to pay was threatening her and that I was a "greedy and impatient seller").
I did not care to further engage with the seller due to her, shall we say, "loose" relationship with facts, coupled with some extraordinary gaslighting and blame shifting. She did not appear to be a reasonable person and the likelihood that she would have taken responsibility for the condition of the item was very low. I gave negative feedback in part due to her responses to me, when she eventually cared to respond, part due to the stress of handing over a reasonable amount of money to a stranger who went walkabout for 6 days, and part due to the state of the item.
The feedback I gave was factual. There was no name-calling. In future, I will not bother giving feedback at all, whether positive or negative. The risk is too great.
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Callum Community Superuser
For the dispute I mean open a dispute about the item. Not the feedback. You can do that from your item I won page. A successful dispute against the seller will get you a refund (if paid for via Ping), and help you get the feedback the seller left you removed. If that's your end goal.
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KEdited
I don't care about getting my money back. I have given the item away.
Live Chat have referred me to the Disputes Team as Live Chat team is unable to remove feedback.
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S Community Superuser
Kia Ora K,
That should have been passed through to the Team who investigate Feedback Disputes - wires are crossed somewhere in that Live Chat! - As you have proof contradicting what has been written in Feedback about your Trade your dispute submission is on the terms of the Policy - The feedback contains unfactual statements or otherwise does not accurately reflect the outcome of the trade.
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Thanks S. I have submitted an online dispute. I don't know how to attach the direct messages between seller and myself on the TM app - if there's some way of downloading those, please let me know. I only have proof of payment date, courier booking date and one email. The juicy stuff is in the messages.
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S Community Superuser
Cheers K,
Can you take screenshots of the messages - save as a file to upload as an attachment?
Another way would be to photograph them from another phone/device & save them as a file.
Another Member may be able to add value here also 😊
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Thanks, a quick Google and a bit of fumbling and I was able to screenshot the messages and reply to the Disputes Team email. I was stuck thinking save as a pdf, not screenshot.
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S Community Superuser
Awesome! K, - All the Best😊
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