Seller says Ping funds not released - is this a scam?

Answered

March 18, 2024 02:28

I notified TradeMe on Thursday of the extremely suspicious activity, the response of the Seller saying Ping would not release funds due to them being underage, AND that they had asked me to tell trademe I had received the item, when i had not and they had not supplied an address yet.

The initial response was that the process had to wait a until a week after the initial transaction, then three days for it be be self resolved. The Seller is not contacting me, have asked me to falsely confirm receipt of the item, and have stated that Ping is holding the funds. Trade me keeps answering me with computer generated responses, with no contact with a person to explain that there will be no resolution.

Waiting another 6 days is not acceptable. How is this expected to be resolved when Trademe/Ping is holding funds, and I will not receive the item?

3 comments

Simon
March 18, 2024 19:40

You have made the payment though? Should it not be the sellers responsibility to get their money from ping? I don't use ping myself, but should they not be able to see that there is a payment pending? Once you paid, it was their responsibility to send it to you.

Its up to you decide how much you let this drag out for, but to be honest, you must be getting to point of saying "stuff it" requesting a ping refund, and buying off someone else, if the seller is refusing to send the item, what other options is there?

When did you make the payment? How long has it been so far?

Contacting T-Me can be a bit of a challenge at times, did you try 'Live Chat" during business hours on a week day?

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S Community Superuser
March 18, 2024 20:23

Kia Ora Stu,

Sorry to read of your experience leaving you in limbo there,

It is likely TradeMe are requesting further info' from you Seller to ensure this is a legitimate Trade before releasing the Ping payment. - As Simon says, once your Seller can see the Ping funds, Pending or Not, they should be releasing the goods to you. - It sounds like this may be a Pick up as you're awaiting an address?

I wouldn't send any further reports to TradeMe, it sounds like this may be starting the review process from the start each time you do - To contact TradeMe staff through "Live Chat" for assistance you select the Contact us Link at the bottom of any TM page, the Chat Tab will Pop up in blue at the bottom right of your landing page screen, there may be a slight delay in this appearing.

Enter in the Chat bot which comes up once the Chat icon is selected - Talk to person - you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff. - Enter your report ID# in the Chat window so the CE staff member can pull your case up readily.

The Live Chat manned hours weekdays are 9:30:am - 5:00pm and weekends 9:30am - 4:pm - Afterhours you can leave a message in the Chat window and a staff member will email you on return to Business manned hours - I find messages left in the morning get an email response the same day. You will be able to reply to this email to add/ask any further info' as required. - All the Best - Cheers.

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Lucy Trade Me staff - Community team
March 18, 2024 20:26

Kia ora Stu. Sorry to read about your experience with that trade. I can see that you've heard directly from our team now. 😊

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