I can NOT add credit to TM account

Kia Ora Hellen,

Are you attempting to add credit via the Desktop site or the App? - Can you try to add this through the alternate site you used? 

What happens when you select the new credit card to Top up your TM account - Do you get an error message? - New cards have to be activated with a Pin number which most Banks can do over the phone for you allowing your online purchases instantly.

Have you checked your Emails incase you have one from TradeMe requesting confirmation of your credit/debit card change?

I have tried desktop alternate. Message is Credit card failed. 

Didn't have a TM email. my credit card expired and I had to renew the card. 

what a waste of time. I used different browsers. But no success. I just tried the APP. still the same problem

Just double checking what type of card you do have - Q cards are no longer viable on the TM site However Q Master cards are.

If you're not able to Top up your account in the morning and you have no email from TM you can contact TradeMe staff through "Live Chat" to report this, you will have specific details they will want to enable them further investigation here - once you've selected the Contact us Link at the bottom of any TM page you need to give the landing page a count of 15+ seconds for the Chat Tab to Pop up in blue at the bottom right of your screen, there is a slight delay in this appearing.

Visa from Kiwibank

Kiwibank visa is good to go - How frustrating when you can't move forward!

Though Topping up your account should be instant it is possible the system has flagged the new card change, holding the process awaiting a potential security check perhaps?

I hope it is corrected by the morning for you allowing you to progress otherwise Live Chat for instant Help from TM staff. - All the Best - Cheers.

Hi Hellen. How frustrating when this happens. I assume the card has been activated by use elsewhere before use on TM? The only other thing I could think of is deleting it from TM and then adding it again. 

sure the card is working everywhere and has enough credit, too.