Incorret success fee refunds
Answered
So if you sold an item for $95.20 including shipping (paid via ping) which showed a $7.52 success fee,, when the same amount is refunded via ping in full, only $6.39 of success fee is refunded by TM to the seller. How does TM work that out? Creative accountancy in the TM accounts dept?
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Gary-NZStocked Community SuperuserDon, remember the original success fee as per the sold email does not have the top seller rebate in it, as that is given at the end of the day in a separate transaction in your account transactions.
You paid them 7.52, they refunded you as a top seller discount 1.13 so you originally paid a net success fee of 6.39, which is then refunded when you do the Ping full refund to the buyer, so all's back at zero.
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Thanks Gary, Yes that sounds correct, had forgotten about the TS discount
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