Can't make ping payment via app
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S Community SuperuserKia Ora Ashlin,
Can you access the TM Desktop site through your device Browser to make Ping payment through there?
Ensure you are on the Latest up to date version of the App.
I've not heard of anyone having this issue though another Member may have - Cheers.
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S Community Superuser
Most definitely inconvenient - was just checking if isolated to the App or all sites for you.
You can contact TradeMe staff through "Live Chat" to report this, you will have specific details they will want to enable them further investigation here - once you've selected the Contact us Link at the bottom of any TM page you need to give the landing page a count of 15+ seconds for the Chat Tab to Pop up in blue at the bottom right of your screen, there is a slight delay in this appearing.If you enter in the Chat bot - Talk to person - you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff.The manned hours weekdays are 9:30:am - 5:00pm and weekends 9:30am - 4:pm- Cheers.0 -
I have the same issue. Just saying credit card payment failed and there is definitely money in account and card details are correct.
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S Community Superuser
Kia Ora Luke,
Sorry to read this has happened to you,
What type of card do you have? - Q cards are no longer viable on the TM site However Q Master cards are.
Double check your expiry date on your card incase you have a new one received in the mail.
Have you attempted Ping payment via the Desktop site?
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Yes. But it's just inconvenient.
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