Did you know we have a Trust and Safety blog packed with information about security, privacy, and policies?
Some examples of these super useful posts:
Top ten ways to keep yourself safe on Trade Me
Trade Me's approach to animal welfare issues
How to enforce a Disputes Tribunal Order for a trade
Why did that listing disappear?
Lost goods in the mail - whose responsibility is it to sort?
There are a heap more articles featured on the blog, and we’d recommend having a read - particularly if you have concerns about a trade, a listing, a policy, or perhaps an offer that seems too good to be true.
It’s always good to remember, if you spot a listing on site that might be breaking any rules, please report it using Community Watch.
I bought and paid for an item(over $300) 12 days ago an still have had no response from the seller despite numerous emails and texts. Then I read you are only eligible for Buyer Protection if you used Ping or Afterpay. I did a direct bank transfer. That doesn't seem very fair. I saved up for ages to buy the item and now have no item and I have lost the money so can't buy another.
Hi Carmen, sorry to hear the seller hasn't been back in touch - if you haven't already, you can still file a 'Non-delivery' dispute for help from our Disputes team
Carmen, it's nothing to do with fairness. Trademe cannot touch someone's bank account. You need to talk to your own bank if you have been a victim of fraud but they probably can't do much either, you chose to pay the person by bank transfer.
I got scammed recently for hundreds. The seller finally replied over a week later when I said that I was going to contact the police. They came up with a ridiculous story that someone had stolen her iPhone , then put the listing on trade me. She said they then sold it and took the money from her bank account. Apparently she hadn't reported her phone stolen. Of course being a bank transfer I will gave to go through the banks to see wgat i can find out. At least I have her full name.