Trade Me cutting down most of our photos

Kia Ora Don,

There is currently work going on behind the scenes in the Motors Category - Once you select your Listing and go into the view where the pic is chopped off there is actually a hidden Open Gallery Tab - once you select that Hidden Tab your photo's are All Full pics again - YAY! - I would say work will be continuing to restore the chopped pics to Full pics - Hang in there - See pics Below ...

Pic 1. - List view

Pic 2. - Listing view showing chopped pic with Hidden Open Gallery Tab

Pic 3. - Open Gallery view

Pic 4. - Second Listing Showing chopped pic with Hidden Open Gallery Tab

Pic 5. - Showing 2nd Listing Open Gallery View

It will be a work in progress Mate - Cheers 😊

Thanks for the info. Found the gallery "hidden in plain sight" but who actually knows thats there. Its really dumb. You have a tech company that has in its best interests to supply photos in the best way for the buyer (because if a buyer can see a full picture they are much more likely to buy and so TM then make more money). BUT they screw up the photo people see so its less appealling so that will drive down sales. Im totally bewildered by the dumb action of how the techies have set the picture to show. LUCY from TM, can you wade in on this??

HI Donal. Going forward it would be better to take your photos in landscape view, not portrait. This is the standard way to display pictures on the website and gives a much better result.

Cheers Donal, 

I doubt the design is to have these photo's chopped off - this will be something the Tech Team will be working on to restore asap. - The Open Gallery I also see as not Hidden, word chosen due to it being missed when first viewed & reported here - Cheers.

Yes, TM have a couple of style controls that screw up how you expect the photo to show.

I can change to view as below by changing the ObjectFit: from Cover to Contain, but they have also locked the image aspect ratio / size by specifying scaling 100% in both horizontal and vertical. If it's just set to 100% vertical then the full picture displays as in the pic and fills any allowable viewport. 

Ok, the important thing to get photos in that category showing as you expect them to, is to have an aspect ratio of 2.03. eg 1624 x 800 or any size as long as the ratio is 2.03 width to height. Example here before and after.

Donal, I sent you an adjusted one of yours for you on FB to try swapping over.

My problem is bigger.

Cannot up load more photos to current new listing. 5 have loaded. Cannot load any more. Tried different jpg files all under 5Mb.

"There is an error on the server."

Have typed this EXACT error message into Help plenty of junk NOTHING USEFUL.

Surely the help system SHOULD UNDERSTAND tmE error messages.

Tried to contact TMe help just get in a loop. Never arrive at a message box that can be sent.

Cheers David,

Sorry to read you've encountered error also,

I have reported photo errors earlier today and sent your comment above through to TM Staff - The Chat window is coming up for me - though No Chat back my message has gone through to them & I received receipt acknowledgement - I've also sent your comment via the 'Tell us what you think' Link at the bottom of Listings - Cheers.

https://help.trademe.co.nz/hc/en-us/community/posts/11927517469209/comments/8073810956431

David,

To contact TradeMe staff through "Live Chat" once you've selected the Contact us Chat Tab you need to give the landing page a count of 15+ seconds for the Chat Tab to Pop up in blue at the bottom right of your screen, there is a slight delay in this appearing.