Untitled ticket number issued after TM enquiry
When you issue an enquiry with TM through their help channel, TM then email you an "Untitled ticket number" . But they dont have any reference to what the enquiry is about so its a pointless exercise. I have had 3 seperate enquiry's through help tonight, I have 3 seperate emails with different ticket numbers in. So which ticket belongs to which conversation, you dont know. Its easy to say that the order the ticket numbers come in relates to the order of the enquiry's. However we all know the theory and practice there is not always the same. And it also relies on you remembering the order of the conversation which for a busy person is often not possible,
My question is why does the TM ticket system not come with a copy of the query, its is totally logical and very efficient, and easy to do technically. But it seems too hard to do with all that tech wizardry floating around at TM.
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Gary-NZStocked Community SuperuserI have a feeling Don that it's for the same reason they don't email you a copy of any posts you make on here in the community section. When I emailed to ask about this early on at the start it was explained to me that it was to somehow reduce the possibility of scams. It does make things difficult, meaning if we want to refer back to answers to questions etc we have made on this board, we have to have kept a copy ourselves of what we have written, especially as the posts here are often archived so not accessible by searching on here.
Like you, I have several outstanding ticket numbers, but can't remember what each was about by number, or if I even am still expecting a reply or not.
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Puzzled how it could be part of a scam. There is direct communication between TM and trader with the help and ticket system. No other person would ever know that content so the info is privay only to TM and the trader. How could a scam become involved. After all help is just an offline version of the chat function, and the chat function sends you a full transcript of the chat, so why not the help, no difference really when it comes to exposure to a scam
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S Community SuperuserYes! Don - I agree a Help Transcript should be provided here to indicate one of this particular conversation the reply response relates to.
Yes! Gary - I have expressed the requirement to access some archived responses with well rounded, complete & very well worded instructions, directions & answers to TM staff myself - Members are asking repeat questions as a result of Not finding the required info' due to it being archived. - This is wasted energy for the enquirer and the responder which creates frustration as well as using precious system space on the platform with the same/like multiple information.
- Cheers.
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LucyTrade Me staff - Community team
Hi S, I'm not sure if you've noticed but I have adapted some moderation routines over the last little while when it has come to archiving. I am planning to measure the benefit of the changes a little further down the track, with duplicate posts or comments as one of the indicators to take into account. Making useful info as easy to find as possible is extremely important. 😁
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S Community Superuser
Cheers Lucy,
Yes! it is important for people to be able to access info' readily enabling a smoothe visit through. I have noted some very positive changes taking place with this in mind and respect this may take some time to establish fully. - Always Happy to Help & to Feedback 😊
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