How do I contact Trade Me over this negative feedback
AnsweredI have been given a negative by someone over absolutely nothing related to this auction. I had two people bidding on a dahlia and both removed there bids when it is due to close. If I had not of raised the auction I would of had to pay a fee for removal. It disturbs me two people were placing bids in a bidding duel, and then one decided to blame auto-bidding and now the other one has given me a negative on nothing to do with the actual auction
I have tried messaging Trade Me but without any luck at all. I am now wondering if Trade Me is actually worth the hassle if people can do this sort of behavior.
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I want to remove negative feedback on a seller I placed the feedback on. We came to a neutral agreement to remove feedback on each other an leave things there!! So can you remove the negative feedback I placed
Edited in line with Community guidelines
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Gary-NZStocked Community SuperuserEdited
Corey, you can do this yourself. Just go to the members feedback page, find the feedback you placed, then click on the Delete this feedback button.
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Can it be done from an iPhone iOS or do I have to go onto a PC because it’s not showing that option??
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S Community SuperuserEdited
Kia Ora Corey,
If you access the TM Desktop site through your IOS iphone Browser rather than going through the App the pic Gary-NZStocked has provided you is on the Old TM Desktop site which currently I can access through my Won items on the Desktop. If your feedback is within the last 45 days of the listing closing it should still be in your Won items if you can't access the Edit & Delete features directly via the Sellers feedback page - Cheers.
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Hi i have had negative feedback placed when the seller is the one who said i had to be there by 430 today or she putting on street i then asked her about the negative feedback why she would do that she was so rude knce i put feedback up she then changed her to match mine. I would like it remived as she is just getting aggressive .
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Michelle
Trade Me staff - Community team
Kia ora Amy, sorry to hear this trade hasn't gone smoothly. Once the trade is completed you can ask the seller if they would like to change their feedback to reflect the outcome of the trade. If they decide not to, or if you feel the feedback isn't fair you can fill in a dispute report and the team will take a look for you. There's info on disputing feedback here.
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Hi I have put a good feedback on listing number P241393521 but it shows a negative smiley face can you please change this for the sellers at your end as he was great to deal with. Cheers waynetan PS I have tryied but it's not easy.
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S Community Superuser
Kia Ora Wayne,
Great to read you had a positive outcome with that Trade😊
Refer to the Following Post which provides a couple of different solutions for you,
Changing Feedback – Help - Trade Me
If you need TradeMe staff to assist with this you can contact them directly through their 'Live Chat' facility - If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened in a New conversation - Talk to person - and you are taken to entering a few details before arriving at the window to Chat with a Real Person/Staff. - Enter your Listing number enabling staff to pull it up readily.
The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pm- Cheers.0 -
Hi we put a feed back in for auction no P241393521 which was positive but they have ended up with a sad face can you please change this at your end as your live chat just sends you around in circles our cell is if you want to confirm this request. Cheers Wayne. PS we are trying to fix this for the seller.
Edited in line with Community guidelines
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S Community Superuser
Kia Ora Wayne,
To bypass the bot you need to type - Talk to person - in the empty space at the very bottom of the chat window next to the paperclip - under the suggested option bubbles.
This is a Public Community Forum for Members to help each other - it's not a TradeMe staff line of contact. - As it is a Public Forum you will want to use the cog wheel adjacent your name to Edit & remove your cell number, contact info' is prohibited from the forum & you have left yourself vulnerable for scammers who scan for this information. - Cheers.
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