Buyer not paying or communicating

Kia Ora Allen,

The listing is indeed showing the item did not sell as the Reserve price was not met - As you are unable to reclaim your success fee through the system you may want to Contact the Customer Experience team via Live Chat for assistance - it is after hours now however it will be manned from 8:am during week days - Cheers.

If you have been charged a success fee, then the item obviously did sell. If the item is in your Sold folder vs your Unsold folder, then again, it obviously sold. If it says reserve not met on the auction listing, it suggests the listing sold by Fixed Price Offer after the auction closed. There is a fault that gives the incorrect message when something unsold sells by FPO.

Not sure what you mean by Trademe not allowing you to claim your success fee refund? Does that mean you have tried already and TM have refused refund as they say buyer has said they will pay? There is usually a reason given in the refund declined email.

Presumably you have placed feedback on the buyer asking them to contact you as you have not had replies to emails and you'd like to get the purchase sorted.

Cheers Gary - this is the second one being reported with Item not sold on the listing within the hours the platform was down today - is it possible this has caused the disruption to both auction sales / Not sold ?

I doubt it S. If you look at any auction that has sold by FPO it always says 

This listing closed and did not sell.

They really need to change the wording to say this item sold by Fixed Price Offer.

Thank you very much Gary, - Yes! A change to wording would remove that doubt and confusion - Much appreciated 😊

Janine, you need to edit your post and remove the contact details of the other member as it's not allowed to do that here. The usual practice when buying or selling online is for the buyer to pay, THEN the seller sends the goods. I suppose you've tried various means of contacting them to ask them to pay, like emails, phone calls, placing feedback etc. 

Yes by email what should I do now?

Have they replied to emails? Maybe try placing a blue feedback saying something like "Thanks for buying. I see the print was delivered last Friday. I haven't seen your payment yet nor had replies to emails to you? Please make contact and pay so this does not need to be escalated. Thanks

If no reply in a week, lodge a claim with the Disputes Tribunal.

Kia Ora Janine,

Just by off chance check your Email Spam/junk folder - I had a Seller let me know recently my email had gone into their email spam folder - Cheers.

Hi My problem is I sent goods out before receiving the payment.  The buyer had a familiar address I thought.  The buyer has not communicated and no money has come to my account after I sent 13 days ago.  I have sent email reminders to them and had no response.

Your item was sold Wednesday, 12 July 2023 at 08:36 pm - P225744500

Kia Ora Michele,

I'm Sorry to hear this has happened.

There is the option of opening your own dispute report with TM under Seller Protection 

Disputes resolution

Our disputes resolution team aims to resolve disputes between sellers and buyers as quickly as possible. When a seller is unable to resolve a dispute with a buyer, the team will work with both parties to try and help them reach a resolution. This may include applying our Buyer Protection policy where appropriate.

You can raise a dispute report with TM through the "Live Chat" facility.

Cheers.

I have tried to find live chat and it is not easy

Michele, 

Yes! you have to give the Contact us landing page a count of 15+ seconds before the Chat Tab Pops up - there is a slight delay in it appearing - Cheers.

I have had the weirdest thing happen, that's never happened before. Had buyer contact me the day they bought item (over a week ago) asking for shipping cost. Sent that & 2 more emails -the last today. Got reply from email today (same one that emailed me last week asking for courier cost) & the same email I replied to every time saying, 'sorry you got the wrong person & email'? WTH? 

Kia Ora Ena,

That is a very weird experience you're having there!

I think it is best to contact a TradeMe staff member so they can investigate both your and this Member's account to see what has happened there - Meantime ensure you don't click on any links which may come through in an email or divulge any personal information, logins or passwords.

You can contact TM through their "Live Chat" facility. - Once you've selected the Contact us Chat Tab you need to give the landing page a count of 15+ seconds for the Chat Tab to Pop up in blue at the bottom right of your screen, there is a slight delay in this appearing. 

The 'Live Chat' manned hrs Monday - Friday are 8:am - 6:30pm & Saturday - Sunday 8:30am - 4:pm.

- Cheers.