What to do in this situation?
Answered
a buyer bought 2 items from me and a different address was sent for each of the two items which I didn't realise at the time. The buyer emailed me and asked if I would combine postage and added the address below in their email.
Normally when someone adds an address to send the items to in their email I will quickly check on trade me to see if the address matches, if it doesn't I add a note next to the listing to remind myself that when I book the courier pick up to change the address. Now unfortunately I had opened the listing where the address was in fact the same as the one they mentioned in the email, and I didn't realise the other listing they bought from me had a different address, so of course I didn't add a note to change the address when shipping. When I booked a courier collection the next day I had booked it through the listing that had the wrong address.. the parcel has already been delivered. I know this was my fault, so i'd like to find a solution. If I were to let NZ Post know, would they possibly be able to retrieve the parcel or is there no hope of getting it back?
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S Community SuperuserKia Ora Leone,
An easy mistake to make as you were asked for combined post and the Buyer emailed you 1 address which matched that you had on TM from them! - This sounds rather like you may have been mislead by the Buyer from their combined post request.
Did both items go to your Buyer or an associate of theirs? I would apologise to your Buyer for the mix up there then request they / or their associate repack the incorrectly delivered item to return to you so can resend it out correctly. - Provide them your return address and book your own courier for pick up retrieval - Communicating with your Buyer when this will be and where to leave the parcel out for the courier to collect.
Whilst it will cost you a separate shipping fee, with good communication all is not lost - your Buyer should be very understanding how their request for combined shipping has caused this confusion here and I would certainly state Combined shipping is not applicable to items being sent to separate addresses.
I am sorry to hear this has happened to you. - All the Best - Cheers.
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Sometimes buyers just make things so damn difficult! And they have no idea, no idea at all the trouble they cause.
I don't know what you do here, I guess you email them and let them no whats up, (They may be happy to just pop over to other address and collect it - job done).
I hope you can get this sorted out with out to much trouble - best of Luck!
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Thanks S and Simom, luckily the buyer was very understanding and we were able to sort it out. Someone was able to go to the address and collect the parcel.
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S Community Superuser
That's Great to hear Leone, - Thanks for letting us know 😊
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