Ping issue - payment made to an old account

Hi Maddy & Alley, sorry to hear about the hassles there! It will bounce back to your Ping account since the bank account is closed, but this is subject to bank processing times of up to 10 business days. If you update the withdrawal bank account in Ping, it'll be set for when the funds bounce back. If you need a further hand with your Ping account, reach out to our Customer Experience team

Back to the ORIGINAL topic - is it safe to assume that if I transfer money out of Ping to an old closed bank account, that it will eventually bounce back to my Ping?

Hi Hazel, that's correct as long as the account is closed the payment will bounce back into your Ping account where you can re-route it to the correct account by updating your details. This is subject to bank transfer times so it could take up to 5 business days to arrive back.

Hiya
I purchased an item yesterday and the payment was successful via afterpay but I never got confirmation from trademe that it was brought and also it wasn’t sitting in my won list?

Hi Sandra. I would double check your items I won. If it's not there I would suggest an error was made and it hasn't been purchased. If it was a unique item you could perhaps also check if it still listed. Or ask the seller if they received any notification of the sale at their end.

I don't use afterpay as a buyer so not sure how those purchases are reported. I assume they are in the paynow/afterpay account the same as sales? Check there as well to see if anything is showing. Link below

https://www.trademe.co.nz/MyTradeMe/PayNow/Statement.aspx

Hi Sandra, it looks like you've been in touch with the team about this directly over email and got this resolved - great stuff.