Bad feedback for non delivery but courier has correct GPS tags

That's a pity, our experience has been that they have been very good about removing feedback if you send the screenshots? What I do find, is that you need to send them everything, in this case  - not just the delivery, but all the communication that you have had with the buyer. You need to demonstrate that you have bent over backwards to accommodate them, and they are the ones who have stopped communication to resolve the issue, I would also say something along the lines of "This Feedback is Nonfactual, I have included screen shots of proof that delivery occurred" The feedback guidelines state that all feedback must be Factual.

So my theory is, that due to staff changes etc, T-Me have lost track of what their policies are, so its up to you to point them in the right direction.

I assume you have been using the "Dispute Feedback" form, you may have better luck with the "Live Chat" feature, try that one Pal, and Good luck to you!

When it comes to feedback, livechat always defers back to the feedback team
I have a few other feedback where the buyer has been a bit off but outright nasty in emails & Tm refuse to remove the feedback regardless of what I send to them & often stating the buyer is simply expressing their concern about the trade.
Others will state in the feedback, that they will change the feedback once they have the parcel & refuse to reply to emails or change the feedback once the delivery has been done.
I have in the past reminded TM of that statement but still won't do anything about it.

Yes, there was a bit of a shift in the feedback policy a couple of years back. Well not a shift as such more that they now will only change feedback that strictly and obviously breaches it.

For example they used to remove feedback from a non-communicative buyer if you refunded them in full for whatever their issue was. They don't remove those now either.

Simon's advice is good. You need to explain on your feedback dispute what part of the policy has been breached, along with your evidence. It's maybe worth noting that the Buyer Protection policy states that TM only consider an item delivered if it is both tracked and signed for. 

Kia Ora David,

I feel for you - Have you attempted to claim for non-delivery or just accepted the couriers GPS co-ordinates as 'Delivered Correctly'? - GPS co-ordinates don't prove delivery was made to the Correct Address! - No parcel pic? - No letterbox pic? - No house pic? 

These courier companies are testing my patience with GPS co-ordinates - they are Not proof of Correct Delivery at all - rather designed to urge the Buyer to pay for signature required cost!

Contact Live Chat for their assistance with Courier Complaint for their investigation Mate - this may go a long way to reversing that Feedback! 

All the Best - Cheers.

Can understand what S says. While not involved in coordinates at all in past, there can be numerous delivery boxes at one gps coordinate, so could easily be the wrong box it was delivered to.  You are not able to get signatures for rural delivery however  so how can a seller ever produce evidence of correct delivery there? They cannot if TM only accept a signature. The other issue with signatures is couriers forge them, or some other person at the delivery site signs for it, either under their own name, or under the receivers name(and of course then that's a false signature and not valid perhaps). Another issue with deliveries is that another person on site accepts parcel then just puts it somewhere, not telling the receiver who says its not been delivered. This is particularly bad with delivery to businesses, or to houses occupied by numerous flat mates.

Example Pic from courier of Correct Delivery GPS co-ordinates.

Please Note this is of the Street/Road - the Correct Delivery House and Mailbox are Not in the Pic. - Nor is the parcel. - which house in the pic received the parcel here?

As Don says, delivery could also be to a block of Flats/Apartments - which 1 received delivery?

TM can step in to assist the Seller here with enquiry investigation directly with the courier - either via Chat or use this Link Contact us which brings you to the following drop down menu form:

Claim compensation just may get that negative feedback removed - furthermore all efforts to resolve this situation for your Buyer will have been exhausted.

All the Best - Cheers.

With my latest situation, I now have GPS tags within the 3 very separate houses in the location plus with the correct house number showing as well & the courier company is following up with the driver, so I may yet, get this one dealt with properly but can't claim on it because it's already a month since sent & the buyer only just let me know via feedback.

Plenty of other feedback where the buyers feedback declared they would change it after parcel delivery, but they don't often do it (of course) & TM won't help.
Theres another feedback from long ago where the buyer openly just did it to P^ss me off for a different trade that he stuffed up & TM wouldn't remove that either

Callum,
Yep getting good at email screen shots along with feedback screen shots & assorted other information but it's very hit/miss as to whats going to work.
A buyer that failed, even had a neutral removed that simply stated the basic facts about why it failed, & yet, no personal information, no swearing, no defamation (all facts), TM won't explain why & won't reinstate it but won't remove his snappy feedback off my account.