Refund for over paid shipping
Answered
I would really like to see success fees refunded automatically when a seller refunds a buyer over paid shipping. I seem to be getting a lot of buyers lately who are paying excess shipping, either by choosing the wrong option for their location, or paying shipping for every item, when they should have selected $0 combined. Please cut down the admin time for sellers who refund shipping.
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I don't think we are going to get this feature soon, I believe TM is not even thinking of implementing this feature. This manual request for partial success fee refunds has been around since day 1 if I'm not wrong.
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Gary-NZStocked Community SuperuserEditedIt was day 6,953 actually ;) when they first introduced success fees on shipping for In Trade sellers back on 14th March 2018. according to announcements.
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L Community SuperuserHa ha. Day 6,953 :) I'd give you an up-vote Gary but I didn't want it to look like I was agreeing to charging fees on shipping.
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Dont think TM will make it super easy to get back sussess fees on partial shipping refunds. A/ its likely some will abuse it. b/ TM would prefere to keep the fees so make it tricky to get it back hoping people will not be arsed to do it
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Does anyone know how to apply for a refund for shipping through trade me. I paid for shipping(nz post) last Thursday and put the parcel out for pick up. It is Tuesday evening znd the oarcel is still there. I complained to nz post who said if i want a refund so i cansend it another way i hadto go through trade me. All very well but i cant find any way to get this kind of refund. Any hints? Thanks.
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Gary-NZStocked Community Superuser
There's no auto system, so you just need to email Trademe using the Contact us link at the bottom of any page on here. I have to ask for a refund every now and again and do this. They get back to you in a few days with the refund.
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Thank you....i really appreciate this.🙏
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But! Trademe do now automatically refund success fees on items you have provided a refund for A great time saver.
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Ok. Another question. A buyer has paid shipping on two different items via ping. Is tgere a way to refund her the overpaid postage. I cant find any way to.make a refund.
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Gary-NZStocked Community Superuser
Hi Kirsten. Just go in the the auction that has been paid by Ping, either through your sold items, ot the link from your Ping acc, emails, Trademe account and on that page click the Refund button.
Another window will pop up giving you a box to change the refund amount if you need to, to 5.50 etc as example below.
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Can I get a chat with someone please.
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