Processing a Ping refund to buyer
AnsweredI'm not happy that a purchaser ignored my request to make payment in cash or directly to my bank account and instead used ping. I don't use ping and have no desire to use it as there appear to be issues with it. So my question is how does refunding work? Have not heard from Trade Me either. I am more than happy to cancel the whole transaction because of this issue as the purchaser also needs to pay me for courier too to a rural delivery.
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Gary-NZStocked Community SuperuserEdited
Ping is only available for a buyer to use IF the seller has added it as an accepted payment option. Maybe you must have ticked the Accept Ping box by mistake when creating the listing as Ping is completely optional. If it's not an option on your listing, buyers can't use it.
Refunding is very quick and easy. Just click in to the Ping transaction from either the listing in your sold items, or from the link in your Ping Transaction page and you will see the Refund button. You can either refund in full or do a partial refund as required.
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How to check refund order?
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I did not agree to pay by Ping, kindly reverse the charge as I wish to pay by direct credit and not by Ping.
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@Farida you need to contact the seller and ask them to refund you.
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Gary-NZStocked Community Superuser
Polly, just email the buyer and explain your mistake, apologise, and ask them if they can make payment by internet banking or you could relist and they could buy again and use Ping.
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Ill have email the buyer's back and explain that it's was accidentally its just some buyers haven't contact me back its just that if the buyer's don't contact me back ill will try and pay of the ping balance debt myself then maybe ill will be banned will lifted so that I'll use the chat live again
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Same issue, refund to buyer.
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S Community Superuser
Kia Ora Cache,
Is there something you need a hand with there? - Do you know how to Refund your Buyer? - Let us know how Members can Help - Cheers.
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The transaction is not going ahead.
If I refund the buyer from ping how does ping refund work?
- Full amount?
- Full amount less trademe fee?
- Full amount and I get reimbursed the Trademe fee automatically?
- Do I refund the full amount and separately request trademe fee refund?
- What's the process?
thanks
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S Community SuperuserEditedKia Ora Denis,You can make a Ping Refund for a Full or Partial sum as agreed between you & your Buyer - Your Success fee & any shipping fee accrued by TradeMe if you are In Trade will be automatically refunded to your TradeMe account.Refer to the help file Ping – Help - Trade Me - Cheers.EDIT: - To clarify, for Trades not going ahead normally a Full Refund is made with Full Success Fees automatically refunded to the Seller's account. - Some Sellers charge a re-stocking fee therefore in this situation they would make a partial refund if this is their company's policy.0
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