Trade Me Tip – Trade Me account refund

When success fees are refunded to trademe account, can it be transferred out to your bank account?

Double listings deleted and i got charged for it, not my fault as app was playing up!
Emailed a few times no one getting back to us, unbelievably slack

How long will it take to get my purchase refunds available to me

Stephen, purchase refunds come from the seller, so you'd need to ask them. If you paid via Trademe Ping etc, and the seller has refunded you the same way, it will show in your Ping account and from there you can either transfer out to your bank account, or spend it for more purchases directly from your Ping account. Anyway, the seller should be able to help.

Thanks Gary, my Ping account is showing a nil balance. Would it have gone back to my debit card. No money in Ping acc.

Thanks Gary, my Ping account is showing a nil balance. Would it have gone back to my debit card. No money in Ping acc.

If you know the seller refunded via Ping, then best to check your Ping transactions page here which will show what's gone where and to what bank acc. You will also have been sent an email by Trademe if the seller refunded via Ping. 

You can also check your Ping settings here as it's possible to have it set to automatically be transferred from your Ping acc to your bank acc daily.

Totally satisfied and my refund was credited to my account.

Hello does Trade Me ever answer their emails about getting your money back out of the account? My son has sent 2 emails in the last week and no reply.....

Kia ora John, looks like this got sorted with one of our agents on Chat - great!

I’m a seller of a vehicle. Unfortunately the wife i believe was making offers while the partner was at work. It be came confusing due to their emails addresses and correspondence from both. They put an offer in and i accepted but i don’t think they communicated with each other?! How do i get my listing live again?

Kia Ora Lance,

Sorry to read you've been mucked around with that Trade,

You have to create a New Listing to Relist the car - under the circumstance TM may help you with the Listing fees However you will need to confirm this with them.

After buyer completed sale he had a change of mind about price, he has offered a lesser amount. If i accept it it means the success fee is too high. Am i entitled to a refund? How do i go about getting it?

Kia Ora Kathleen,

Sorry to read you are being mucked around with that Trade,

After a Buyer has purchased any goods they have formed a legal contract to pay the amount they have purchased it at plus shipping cost - There is No negotiation after the Sale - this is all to be done in the Q&A section pre purchasing the item.

You stick to the original Sale - if the Buyer backs out of the purchase you Apply for a success fee refund which generates a letter from TradeMe to remind your Buyer to complete the Trade, meeting their legal obligation - if TM don't hear back from your Buyer in 3 days they will refund your Success Fee & you can Relist the item!

If you choose to accept a lower offer after the Sale TradeMe is Not obligated to refund you a partial Success Fee, this is a transaction completed Outside of TradeMe - Should anything go wrong with the item After a lower offer is accepted outside of TradeMe And the T&C's you have very little recourse since the Original Sale Contract through TradeMe withholds the higher value Sold - Cheers.

I would like my account balance to be transferred to my ping account

Kia ora Amanda, you'll need to get in touch with the team on live chat, someone can help you with this. 

Hi there would it be possible for me to have my trade me account credit refunded into my kiwibank account 
That would be greatly appreciated, i really just dont use trademe for things i require account credit at this time.
Cheers for your time,
Sam

Edited in line with Community guidelines

Kia Ora Sam,

Please use the cog wheel in align with your name in your Comment to remove your Bank account name & number - This is a Public Forum and you have left yourself vulnerable to scammers who scan for this information.

This is the form you will want to complete in requesting your refund - your Bank account details are fine to be entered in this form as it goes direct to TradeMe staff which is not seen by the Public - Cheers.

https://help.trademe.co.nz/hc/en-us/requests/new?ticket_form_id=360000418252&id=800cd7c7-cab4-11e9-b057-a3183fc61d21

Kia ora Sam, great advice here from S, I can see you've followed it and have been in touch with the team. I've also edited your comment, to remove those details for you 😊

Hey how can I get my refund back to my account I’ve accidentally topped up more then I should on my trade me account

Kia Ora Desmond,

The Help file to reference is Accidental payments – Help - Trade Me which contains the Link to the form you fill out via 'Contact us' at the bottom of the page - Cheers.

Can I get a refund on my account please. I topped up my credit for a listing, and I no longer have to post the listing. This was done yesterday.

Kia Ora Howard,

Follow the instructions above your Comment that I've provided for Desmond, this will take you to the application form - Cheers.

Hi I've just received my refund from pec but it's via my ping account to my visa account which was made on the 5th April 2025 I'm still waiting for it to be processed in which they sed 2 to 3 working days but nothing is showing up in my account, I've also got proof of the purchase aswell

Kia Ora Jason,

These Ping payments are made directly back into the card you used to make the payment from, the payment doesn't come back into TradeMe first - the TradeMe ledger just records the transaction which took place.

Have you received an email from TradeMe letting you know the refund has been made? - Do your account Transactions show the refund has been made? - If Yes! You will need to double check which payment card you used if you have multiple cards debit/credit which you use for purchasing on TradeMe. - The next step would be to check with your Bank to enquire what processing times may have been held up at their end.

If No! you will have to request your Seller to send you confirmation showing the refund has been made. - Cheers.