How to: Transfer money out of your Ping account
PinnedWhen you’ve sold something and the buyer has paid you via Ping, you can either keep the money there or transfer it out to your bank account. To sort that transfer, add your bank account details (which will then save) and select ‘Transfer out’ from ‘Manage Ping.’ The money will be in your bank account within 1–2 business days.
You can also enable automatic transfers each time you are paid into your Ping account, or to do it manually.
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S Community Superuser
Cheers Tyrone,
If you can't see the $1333. in your Ping account then Ping hasn't been paid to you - send nothing in this case - given the value of the transaction here TradeMe may be taking extra time to verify this payment from your Buyer. Hold out for TM Trust & Safety and keep an eye on your Ping account.
Once you do have the total sitting in your Ping transactions account refer to Updating withdrawal bank account.
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S Community SuperuserEdited
Cheers Tyrone you're nearly there,
I would expect this transaction to appear in your bank account by Monday Evening - 2 October 2023. Being your first transaction transferring your Ping balance the process takes a little while to set up however from here manual and automatic transfer requests are processed every day at 2:45 pm. - Requests made after 2:45 pm are processed the next day. - there is the caution of a 1-2 day processing time - Cheers.
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Why did the customer service send me information after my ping cash withdrawal and need my driver's license for authentication, but I never received a reply after I sent my driver's license?
It's been a week since I sent my driver's license, and all my funds have been locked up. I don't know what I should do.
I didn't get any reply from all my official contacts. I don't know if I should deliver the goods now, and the customer service hasn't replied to me yet.0 -
Lucy
Trade Me staff - Community team
Kia ora, Huamao. The team emailed you over the weekend about this. Please check your junk or spam folders if it isn't in your inbox.
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I sold 2 items via Ping (automatic withdrawals) over weekend and I received nothing in my bank account since 6th of Jan!
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S Community Superuser
Kia Ora Teodora,
This payment for 6 January 2024 should have gone through to your Bank account yesterday 8 January 2024 - Refer to Post Ping Payments Not Received Into Bank account? - Cheers.
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I like the concept of Ping as a system and it usually works very well for me. However, I paid my account fees with it last week and it shows it in transactions but TM hasn't transferred it across to my account! I am in the negative and unable to relist items. Have contacted TM Help twice but no resolution or comment as yet. Have I been scammed out of my Ping money somehow? A bit concerning and I'm missing out on potential sales. Has anybody else experienced this? Thanks
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S Community Superuser
Kia Ora Geoff,
Sorry to read you're missing payments,
You can contact TM staff through "Live Chat" to enquire where this payment is - once you've selected the Contact us Link at the bottom of any TM page you need to give the landing page a count of 15+ seconds for the Chat Tab to Pop up in blue at the bottom right of your screen, there is a slight delay in this appearing.
If you enter in the Chat bot - Talk to person - you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff.The manned hours weekdays are 9:30:am - 5:00pm and weekends 9:30am - 4:pmAll the Best - Cheers.0 -
Hi S, the bot was a waste of time unfortunately, kept giving me articles to read. I'm intrigued that TM won't address the problem after my sending in 2 requests! I expect they will give me a warning for having a negative account balance soon...
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S Community Superuser
Sorry to read that Geoff,
This is a step by step guide to get you through to the Chat Team - Cheers.
https://help.trademe.co.nz/hc/en-us/community/posts/7700264532377/comments/8711661800079
The Live Chat manned hours weekdays are 9:30am - 5:pm and weekends 9:30am - 4:pm.0 -
I had ping option turned on by mistake and a buyer has paid via ping which came as a shock to me. Why would you use ping when it takes days to get the payment?? Why would you use ping when you have to pay a fee? This has been a learning curve for me and I will make sure that when I list things in the future, that the ping option is NOT selected.
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BruceEdited
The Trust and Safety team are withholding my Ping balance even though I have provided proof of identity and have done everything asked of me, they won't even reply to my emails. It's been 3 days now since I tried to Transfer out my Ping balance to my bank account. I should add, that at no time have I been discourteous to the staff at Trade Me, I realise they are just doing their job as best they can to protect buyers and sellers. A Google search reveals that there does seem to be a pattern with Trade Me holding onto members funds. I'm really hoping I haven't been scammed.
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S Community SuperuserEdited
Kia Ora Bruce,
No you haven't been scammed here,
I have replied to your Post: Trouble with Ping balance withdrawal
If you do need to contact TradeMe staff after the batch run this afternoon you go through "Live Chat" for assistance, - If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened - person - and you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff.
The current Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pm- Cheers.0 -
S Community Superuser
Kia Ora Bruce,
I have responded to your Post regarding this - You haven't been scammed,
My Comment for you has gone into Pending Status awaiting a TradeMe staff member to clear - Meantime this is how it reads for you - Cheers.
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