Cant top up my account
Hi there ,
I was entering the cc number to top up my account,
but a message keep saying can not top up dismiss
Can you please help with the issue.
Thanks
Samantha
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S Community SuperuserKia Ora Samantha,
Does the name on your credit card match your TradeMe account name? - I notice you have a different account name here in the Community which may have flagged your payment if the name on your card is different. - In this case you may need to contact TradeMe staff direct so they can verify you. - Otherwise Refer to the Post below for some helpful workarounds...
Unable to credit my account – Help - Trade Me
To contact TradeMe staff through "Live Chat" for assistance, If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened in a New conversation - Talk to person - and you are taken to entering a few details before arriving at the window to Chat with a Real Person/Staff.The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pm- Cheers.0
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