Help loading photos
Hoping to get some guidance please. The guidelines for photos in a listing are JPG, less than 5MB and must be 500 pixels.
I took photos with an iPhone which are .heic files. I changed them to JPG, they are 2MB and 4032x3024 pixels. So meet the above guidelines.
Yet I still get an error message saying they still don't comply.
Any suggestions would be appreciated.
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S Community SuperuserKia Ora Tony,
Check your uploaded photo to confirm the image size as it uploaded,
Refer to the Troubleshooting steps with the Help file General Marketplace photo policy and guidelines – Help - Trade Me
Let us know how you get on - Cheers.
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The photo meets the guidelines (size - less than 5MB, pixels - more than 500, file type). Yet it still wont load. Any other thoughts?
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S Community Superuser
Cheers Tony,
- Check you are running the Latest up to date version of your App, - as these are rolled out frequently it pays to check.
- Try Editing the Listings through the Desktop site to add your photo's in the interim.
- Upload the photo's to your TradeMe photo file first via the Desktop site, then add them to your Listings from there - https://www.trademe.co.nz/MyTradeMe/UploadPhoto.aspx
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L Community SuperuserHi Tony. We had the same issue a while ago and found the pixel size you have shown was too large. We took it down to the next size range and found they loaded fine. Perhaps the help page needs an extra note to say there is a too large size as well. Good luck :)
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