Accidental payment to Trade Me
Answered
-
Callum Community SuperuserMorena Ngahuia. This is the link you need.
https://help.trademe.co.nz/hc/en-us/articles/360007264531-Accidental-payments
0 -
Kia Ora Callum yes I ve had reply a couple of times, so I request refund but no one contacts me back and if they do it’s just to send back this same message.
I’ve tried to click on manage ping but it’s not in ping it’s in trademe0 -
Callum Community Superuser
Yes, it's not something you can do yourself. At that link I've sent if you scroll to the bottom and hit Contact Us. Then a form opens up which you fill in with your bank details you want the refund paid into. Can you confirm you have done all that?
-1 -
Yes I’ve done it twice last week an got no reply
I’ve just done it again 😊0 -
S Community SuperuserKia Ora Ngahuia,
Sorry to read you're going around in circles there with the process,
To contact TradeMe staff through "Live Chat" for direct assistance, If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened in a New conversation - Talk to person - and you are taken to entering a few details before arriving at the window to Chat with a Real Person/Staff.The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pm- Cheers.0
5 comments
Date
Votes