How to: Searching and finding Community Posts

Why are my delivery instructions not being sent to sellers?

Why do you keep messing with the website? Every time you do you make it harder to find anything

Hi all.I have question regarding refunds.I have a buyer who may win three items and I would like to refund him some of the postage.My question is,where it says refund from ping can I do a partial refund of just a certain amount?.

I don't want to click on it and find I've given all the money back.TradeMe don't make it clear or I am just thick.

Thanks

Gerard

If you need to create a post to show how to find posts it’s fair to say it’s poorly designed.

So there was a whole thread regarding us complaining about the new look trade me, but I can't seem to find it so am I to assume that TM is censoring the complaints now? A couple of months on now and nothing seems to have changed. I just spend the last 15 minutes trying to quick relist 3 auctions. Each time it failed yet it relisted one that I was asking it not to. Far out man, this is enough to send a sane person crazy. Why can't we see the seller statistics with these auctions? Apparently NO ONE is looking at my auctions, but if I click on them, then the stats say differently. Why can we not calculate shipping costs when doing a new listing? One has to leave it off, which I'm am sure does not help with the sales. Why must it be so frustrating Trade Me? Are you trying to put people off using your platform these days?? A good friend of mine who used TM weekly says she no longer bothers now ... how many more people are giving up? I doubt Trade Me even give a toss, pretty obvious by the way they ignore everyone and just carry on with their rubbishy 'updates' if that's what you call them. 

Trademe is in a death spiral for sure.
Our listings are receiving drastically lower views than ever before. It doesn’t help that the entire Pottery and Glass section isn’t even listed in places. Mind boggling.

Today, I found I couldn’t find an item in My Products sold list via search even though I typed in the same as the title, hilarious.

I see they have changed the new site when viewing unsold and sold but other errors just go ignored. Who’s have thought TradeMe could get to this a few years back?

When you click it Gerard you get a box to type in any amount you want to, up to the full amount that was paid that is in there by default., like this.

Thanks Gary

Yes, go to the auction there is sometimes a link to click on like this one.

This doesn't always show up though, so only way is to add the seller to your favorites so you'll be emailed if they relist.

Kathy, that was a Classified ad, so no, you can't contact the seller unless you know their membername and can check if they have other listings. Classifieds are usually withdrawn when the item sells, so it's quite likely they have sold it.

Many moons ago, Trade Me took down an entire thread because they said the issue has been dealt with. What it looked like is that they didn’t want the thread to get bad publicity m – and I don’t blame them the issue was contentious and ignored. I don’t feel that there is a budget For doing much work on that site. The new look website he’s been around years now and still contains issues that they know about and obviously consciously decided not to fix.

Kia ora Jenni, you can report them through Community Watch at the bottom of the listing and the team will take a look. When a Seller lists something for sale they should have them available to buy, it's in our Ts and Cs 🙂

It is very strange that they keep saying “some features aren’t available “ because they are upgrading the systems ??? This has been going on for a couple of years. I wrote to Apax, the company that bought trade me in 2019 for 2.5 billion, suggesting they pop down to trade me and sort it out for their customers.
I never heard from them.

Every time I write something like this my trade me experience gets worse , as in , it’s like something mucks around with my connection to trade me.
Like constant blockages as I look through things.
All other sites work perfectly.
I don’t care what they do.
I’ll keep giving them my thoughts …..and NO STARS for their lack lustre performance

A year ago the site worked much better than now. Perhaps the site team should pay attention to the fact that maintenance affects productivity, that is, the speed, quality and quantity of sales. Most likely, the hired workers and the site owners are not in the same team:-))

Hi there
I was following an Auction Listing #3823319774 last week and missed the deadline. I was hoping the seller would relist or make a buy now offer option available.
Is there any way of asking the seller Khan1 im interested in there product? Thanks

How can i renew my advert before it expires with no further payment pl

How do I find an auction i won over 45days ago? Car was in an accident the week prior to me purchasing it so I need to contact the seller

You can't Sarah if it was a classified, but if it was an auction, just go to it from the link in your email or contact the seller via their email address from the sale emails.

Can I contact the seller of a withdrawn item? the item was 3803345594

Can I contact the seller of a withdrawn item? the item was 3803345594

 I sold some shipping items. I have since found another, and would like him to be the buyer  , how can I arrange asking him? 

Audrey, you need to edit your post to remove the other members email address as you are not allowed to post contact details, plus it's a security concern too. Best thing to do would be to email the buyer.

Im selling an expensive motorbike. I have recived 2 emails through trademe from a supposedly interested buyer. But the buyer is New this week., no history and a gmail email. They have not tried my contact phone even though i have pointed them to it in my replies. I have not been asked for any other detail. This feels like a fake account, how can i find out.

You probably can't but you can make the auction only for authenticated members. Presumably you can still select that option when editing the auction. 

Thanks. I have asked trademe help to confirm the user. They should follow up on potential scams. Im not happy about the fact the account seems to have popped up since the add started. It could all be genuine, but feels funny. Its a classified add not an auction, so no option to stop people sending email.

I’ve learnt intuition is a big thing in this game. Despite someone bidding on an auction if I’ve felt it’s not right I’ve removed their bid and blocked them. If they are keen they’ll reach out.

Totally agree. Hence me reaching out. Problem is there seems to be no was of contacting trademe any more. Also non of their q&as help. So leads me to think how easy scamming people is becoming.

Hi  trade me,
Can you help?

I was following a house looking for flatmate Listing #4342059527 tonite and just missed the deadline (closing...) while sending a message to the lister. How do you get in touch with the lister? Or can Trade me get in touch with the lister? Pray the message got sent through though to the lister as it was "closing....". I doubted it got sent through as I had ticked a message sent to me too :( and nothing in my email.

Thank you. 

Catherine

Kia ora Catherine, if you get in touch with an agent using Chat, they'll be able to check that for you against your account details. Thanks 🙂

I'm still getting buyers delivery emails from TM that say pick up or organise with the seller! It's a known TM glitch that has been happening for about a year!

Why has home page been changed so that you have scroll down to the bottom to get to page 2 of your listings? It's a pain.

Also why is there no ability for the seller to say what really happened in an issue with the trade! She's put the blame wholly on me!. When it was her fault. Even I when clicked yes the trade is going ahead it just went to the error  page.

The other night I got charged extra HV fees bc the listings were really slow to close. I left a msg on chat but they still haven't been reversed!