Trouble with Ping balance withdrawal
On Thursday 5 Sept at 3.51pm I sold my e bike for 3500. The buyer used Ping to make the payment.
On Friday 6 Sept at 12.33pm I transferred out the Ping balance to my bank account. About 2 hours later I received an email from Trade Me Trust and Safety asking me to follow a link and provide proof of identity. However there was no link provided and I was suspicious. Finally I was able to establish that the email was genuine and that I could safely reply to the email.
By Saturday afternoon I had complied with Trust and Safety's requests for proof of identity. I have done everything that has been requested of me. I have tried to contact Trust and Safety but there is no response. It's now 10.27 am Monday 9 Sep. Should I be concerned? What can I do to get the funds paid to me?
Any help or suggestions is most appreciated.
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S Community SuperuserKia Ora Bruce,
Which Bank Transfer option did you choose?
Double check your emails now the weekend has surpassed incase TM Trust & Safety require any further information from you.
If you have made a Manual Transfer out select the Manual Transfer out Tab again now you've replied to TradeMe's verification email to release the funds for transfer.
Payments leave in batches at approx. 2:45pm everyday - any payments for transfer after 2:45pm will go out in the following days batch - from there it is upto your Banks processing times for the money to show in your account - This can take 1 - 2 days depending on who you Bank with.
If the Funds have left your Ping account though isn't in your Bank account by day 3 give your Bank a call to enquire of their processing times for these incoming payment transfers.
If the Funds are still in your Ping account & you don't hear back from TradeMe await the processing batch at 2:45pm today. - If the Funds have not transferred today you can contact TradeMe staff through "Live Chat" for assistance regarding the hold up.
All the Best! - Cheers.0 -
My Ping balance was Manually withdrawn and the transaction processed at 12.33 pm 6 Sept showing Ping balance 0.00. The payment has not been made to my bank account because it is being held up by TM Trust and Safety. They have not emailed me and I have tried to follow through with the chat service. Chat service host confirms that the matter is still with Trust and Safety I.e. they have not processed the payment. Yet they do not contact me for further information. I bank with ASB and they do not take up to 3 days to process payments. (1 day at the most and many are within the hour.) I think that TM Trust and Safety should release the funds to me and then advise me that they have done so. If they require any further information from me they should email me. I wish to reiterate that I have no problem with TM staff and I believe they do their best to keep buyers and sellers safe. Thanks
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S Community Superuser
Thanks for the update Bruce,
Hopefully the Transaction goes through with this afternoons batch run.
We only have to do this verification step the once to set it up, unless anything looks untoward coming forward, therefore manual and automatic transfers coming forward should be seamless for you.
I do agree, an email from Trust & Safety confirming verification and funds transfer should be an automatic courtesy from the company, letting Members know where this is at. - Cheers.
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