wrong item sent to me.. Seller wants me to send it back. Who pays?
Answered
Hi guys, just after some advice. The seller sent me the wrong item and admits it and has requested i send it back for a refund.. Im thinking, ok who pays for courier back?
And do i get refunded the whole amount including the courier i paid to get it sent to me?
Or do i get stuck with both courier bills which almost makes it pointless sending it back.
Just want to be armed with knowledge before i send it back to them. I thought if they sent the wrong item it would be up to them to arrange a courier to come pick it up. Any advice please guys?
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S Community SuperuserKia Ora Eddie,
Your Seller pays for return shipping and Yes! they refund you in full including the shipping cost.
Reference:
- Cheers.
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thank you very much for the advise.. Is that a general trademe rule? are you able to point me to it? a link? would be good to be able to send the link to the seller.. Appreciate the help
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S Community SuperuserEdited
Certainly Eddie,
Yes! it is the General Rule.
The Link to the above screenshot Return Shipping – Help - Trade Me
& Scroll the page down to If there's a dispute regarding return shipping also - Cheers😊
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You could ask them to organise their own courier pick up so you dont have to pay the courier back
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S Community Superuser
- Cheers.
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Thanks guys.. Seller didnt seem to keen to pay courier back to them.. So trademe came to the party and paid it.. Kudos to trademe.. Great job.. Much appreciated. A bit frustrating though as it would have been nice if the seller had come to the party. It was their mistake. Should have been their problem to sort.
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S Community Superuser
Cheers Eddie,
Yes! your Seller should have come to the party there and perhaps TM can recoup this cost via them. - Great to hear they have helped you out in this situation and Thanks for coming back to let us know - All the Best with future Trades😊
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